Shari Morelli
Nashville,TN
Summary
Dynamic and results-oriented professional seeking a challenging position that promotes continuous learning, growth, and advancement. Committed to leveraging skills and experiences in a collaborative environment to drive success and innovation. Eager to contribute to organizational goals while embracing opportunities for personal and professional development. Passionate about tackling new challenges and adapting to evolving industry demands.
Overview
33
33
years of professional experience
Work History
Patient Access Representative
Children's ER, Williamson Hospital
Franklin, TN
12.2023 - 01.2026
- Greeting patients and checking them in.
- Reviewing and updating patient demographics.
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Ensured accurate insurance verification and eligibility checks for insurance.
- Register ambulance runs and verify insurance.
- Streamlined front desk operations, enhancing patient flow and reducing wait times significantly.
- Coordinate with medical staff to ensure the patient gets taken back in a timely manner.
- Collect copays.
- Trained new staff on office protocols, improving team efficiency and service delivery standards.
- Managed patient inquiries and complaints, resolving issues promptly to maintain satisfaction levels.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Service Writer
Huskey Truss & Building Supply, Inc
Franklin, TN
02.2023 - 10.2023
- Schedule service appointments with homeowners and builders.
- Process service tickets through Fresh Desk.
- Ordering replacement windows and doors and small parts.
- Using WMS( Warehouse Management System) daily for ordering replacement parts, sales orders and keeping track of our builders.
Office Manager
Alaska Glacier Products
Chugiak, AK
03.2018 - 06.2022
- Supervised office staff.
- A/R and A/P.
- Collections.
- Handled all administrative issues.
- Human Resources.
- Coordinate shipments and deliveries.
- Quickbooks Enterprise.
- Ordering all raw materials.
- Customer service.
- Responsible for all incoming and outgoing communications.
- Processed payments.
- Processed payroll.
- Processed billing on a daily basis.
- Make A/R deposits at bank.
Provide interior design service to make the sellers home more appealing
Set the Stage (Self Employed)
Anchorage, AK
05.2010 - 06.2018
- Self Employed Home Stager
- Consult with sellers to prepare their home for sale.
- Work closely with sellers to prepare their home.
- Provide interior design service to make the sellers home more appealing, thereby increasing showings and more potential buyers.
- Full staging on vacant homes.
- All accounting for my business.
Director of Operations
D'Ette and Company Real Estate Team (Keller Williams Realty)
Anchorage, AK
02.2009 - 05.2016
- Assist with Human Resource functions to include managing, training and onboarding new Realtors.
- Managed all properties that were rentals.
- Assist in creating and preparing marketing materials for meetings and events.
- Manage and maintain database of prospective and current clients.
- Create, enhance and implement training procedures.
- Create and execute Real Estate transaction procedures.
- Proofreading Real Estate contracts to insure legal compliance prior to turning them into the Broker.
- Plan schedule and coordinate all office and customer appreciation events.
- Coordinate with lenders, title, escrow agents, inspectors and appraisers.
- Book travel and lodging for Realtors and staff.
- Bookkeeping using Quickbooks online.
Front Desk Receptionist
Sleep Centers of Alaska
Anchorage, AK
01.2009 - 04.2010
- Schedule patients with doctor.
- Schedule the sleep studies.
- Process patient insurance verifications, referrals and pre-certification for sleep studies.
- Familiarity with medical and insurance terminology.
- Adhere to HIPPA regulations and insurance terminology.
- Preform routine front desk duties to include checking patients in and out, and answering multi-line phone systems and register patients.
- Create and maintain existing patient charts for accuracy.
- Faxing and scanning medical reports to primary doctors' offices.
Front Desk Receptionist
Providence Imaging Center
Anchorage, AK
01.1997 - 01.2000
- Schedule appointments to include new consults and regular patients.
- Process patient insurance verifications, referrals, and pre-certification.
- Adhere to HIPAA regulations and guidelines.
- Familiarity with medical and insurance terminology.
- Perform routine front desk duties to include checking patients in and out, and answering multi-line phone systems with a high volume of incoming calls.
- Create and maintain existing patient charts for accuracy.
- Faxing and scanning reports to Doctors' offices.
- Register all patients.
Ramp Agent/Fleet Service
Alaska Airlines
Anchorage, AK
06.1993 - 07.1997
- Loading the luggage into the belly of the departing flight as well as unloading luggage from incoming flights in a timely manner.
- Filling up the potable water for the bathrooms.
- Assisting with boarding the passengers.
- Emptying the toilets on the airplane.
- Cleaning the cabin of the airplane after flights.
- Assisting maintenance when needed.
- Coordinating with the fuelers.
- Coordinating with operations with the weight and balance of the airplane.
Education
GED -
GED -
Dimond High
Anchorage, AKSkills
- RECEPTIONIST (5 years)
- Accounting (4 years)
- Appointment scheduling
- Phone and email etiquette
- Problem-solving
- Customer service(10 years)
- Office management (5 years)
- Office Administration (5 years)
- QuickBooks (5 years)
- Insurance verification
- Patient registration
- Multitasking and organization
Timeline
Patient Access Representative
Children's ER, Williamson Hospital
12.2023 - 01.2026
Service Writer
Huskey Truss & Building Supply, Inc
02.2023 - 10.2023
Office Manager
Alaska Glacier Products
03.2018 - 06.2022
Provide interior design service to make the sellers home more appealing
Set the Stage (Self Employed)
05.2010 - 06.2018
Director of Operations
D'Ette and Company Real Estate Team (Keller Williams Realty)
02.2009 - 05.2016
Front Desk Receptionist
Sleep Centers of Alaska
01.2009 - 04.2010
Front Desk Receptionist
Providence Imaging Center
01.1997 - 01.2000
Ramp Agent/Fleet Service
Alaska Airlines
06.1993 - 07.1997
GED -
GED -
Dimond High
Additional Information
- Strong customer service skills with a "How can I help" attitude.
- Standard computer skills and knowledge Microsoft programs and excel.
- Proven experience prioritizing multiple work tasks with attention to detail, operating in a fast paced environment.
- Knowledge of accounting practices required to run small to medium sized businesses.
- Skilled in all facets of office management and administration.
- Familiarity with front office responsibilities in a Health care facility.