Courtney Person
Memphis,Tennessee
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
12
12
years of professional experience
Work History
Case Manager Social Worker
YWCA Of Greater Memphis
05.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Facilitator/Case Manager
Agape Child And Family Services
06.2015 - 09.2021
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
Family Service Advocate
Porter-Leath Children's Center
06.2012 - 05.2014
- Increased parent engagement in children''s education through organizing school events, meetings, and workshops.
- Fostered a supportive environment for families experiencing mental health challenges with group therapy sessions and referrals to specialized care providers.
- Increased awareness of available resources within the community through hosting informational sessions, workshops, and outreach events.
- Ensured timely delivery of services to families in need by maintaining accurate records and efficient case management practices.
Education
Master of Science - Public Administration And Services
Tennessee State University
Nashville, TN05.2026
Bachelor of Arts - Social Work
LeMoyne-Owen College
Memphis, TN05.2011
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
Timeline
Case Manager Social Worker
YWCA Of Greater Memphis
05.2022 - Current
Facilitator/Case Manager
Agape Child And Family Services
06.2015 - 09.2021
Family Service Advocate
Porter-Leath Children's Center
06.2012 - 05.2014
Master of Science - Public Administration And Services
Tennessee State University
Bachelor of Arts - Social Work
LeMoyne-Owen College
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