Courtney Peters
Fraser
Summary
Supply Chain and Operations professional with 10+ years of experience supporting manufacturing, logistics, distribution, inventory control, and customer operations. Skilled in SAP, Prophet 21, ERP systems, Microsoft Excel, inventory management, purchase order processing, and shipment coordination. Eight years of leadership experience in a Fortune 500 manufacturing environment with a proven ability to improve inventory accuracy, support cross-functional operations, and drive operational efficiency. Currently pursuing an Associate Degree in Global Supply Chain Management.
Overview
13
13
years of professional experience
Work History
Shipping & Receiving Specialist
ADI Global Distribution
Warren, MI
02.2026 - Current
- Coordinate the movement of 25–50 inbound and outbound shipments daily, ensuring timely receipt, processing, and distribution of inventory while supporting customer delivery commitments.
- Utilize SAP and Prophet 21 to process receiving transactions, inventory transfers, shipment documentation, and inventory adjustments with a strong focus on data accuracy.
- Maintain inventory integrity by performing daily cycle counts, researching inventory discrepancies, and resolving inventory variances to support accurate stock levels.
- Verify inbound shipments against purchase orders and receiving documentation to ensure product accuracy before inventory is released into stock.
- Collaborate with warehouse operations, transportation providers, customer service, and internal departments to resolve shipping issues, inventory discrepancies, and delivery challenges.
- Supported inventory accuracy across thousands of SKUs while maintaining organization, productivity, and operational efficiency in a high-volume distribution environment.
- Consistently prioritize multiple inbound deliveries, outbound shipments, and inventory tasks while meeting operational deadlines.
Customer Operations Coordinator
Healthmark Industries
Fraser, MI
09.2025 - 12.2025
- Managed 50–100 customer orders daily, coordinating order entry, fulfillment, shipment, and delivery while maintaining high standards of accuracy and customer service.
- Processed purchase orders and collaborated with vendors, warehouse personnel, and internal departments to ensure timely product availability and order completion.
- Served as a primary point of contact for customers regarding order status, inventory availability, shipment updates, and delivery expectations.
- Resolved order discrepancies, shipping delays, and documentation issues by working cross-functionally with operations and logistics teams.
- Maintained accurate customer records and order documentation while ensuring compliance with company procedures.
- Balanced multiple priorities in a fast-paced environment while consistently meeting customer service expectations and operational deadlines.
Shipping, Receiving & Inventory Coordinator
Stanley Engineered Fastening
Chesterfield, MI
04.2024 - 05.2025
- Supported manufacturing operations by coordinating material movement, maintaining inventory accuracy, and partnering with purchasing and production teams to ensure material availability.
- Utilized SAP and ERP systems to process inventory transactions, maintain inventory accuracy, and support daily warehouse operations.
- Performed routine cycle counts, inventory audits, and discrepancy investigations to improve inventory integrity and reduce inventory variances.
- Supported purchasing activities by processing purchase orders and coordinating with suppliers to ensure timely material availability.
- Partnered with production, purchasing, warehouse, and quality teams to resolve inventory shortages, damaged materials, and operational issues.
- Maintained accurate inventory records and documentation while supporting efficient inventory flow throughout the facility.
- Assisted with continuous improvement initiatives focused on inventory accuracy, operational efficiency, and process consistency.
Logistics Operations Support
XPO Logistics
Warren, MI
05.2022 - 07.2023
- Coordinated 30-60 domestic and international shipments daily, monitoring freight movement from pickup through final delivery while maintaining shipment visibility for customers.
- Worked directly with carriers, customers, and internal stakeholders to resolve transportation exceptions and provide proactive shipment updates.
- Scheduled transportation activities, tracked shipment milestones, and maintained accurate shipment documentation using internal logistics systems.
- Investigated shipping delays and collaborated with transportation providers to minimize service disruptions and improve on-time delivery performance.
- Managed multiple customer accounts simultaneously while balancing competing priorities and meeting service expectations.
- Built strong working relationships with carriers and customers through responsive communication, problem-solving, and timely issue resolution.
Production Team Leader
Stellantis
Detroit, MI
01.2014 - 03.2022
- Led daily operations for a team of 15 production employees within a high-volume automotive manufacturing environment while consistently supporting production, quality, and safety objectives.
- Coordinated employee assignments, workflow priorities, staffing coverage, and production schedules to maintain operational efficiency.
- Trained, coached, and mentored new employees on production procedures, quality standards, safety expectations, and company policies.
- Served as the primary escalation point for operational issues, employee concerns, workflow interruptions, and production challenges.
- Collaborated with logistics, inventory, quality, maintenance, and production leadership to resolve material shortages, damaged parts, and process issues affecting production.
- Participated in Kaizen and continuous improvement initiatives that focused on increasing productivity, reducing waste, and improving workflow efficiency.
- Maintained compliance with company safety standards while promoting accountability, teamwork, and operational excellence.
- Supported leadership with workforce planning, production reporting, performance monitoring, and employee development.
Education
Associate of Applied Science - Global Supply Chain Management
Macomb Community College
Warren, MI07.2027
Skills
Supply Chain
Supply Chain Coordination
Logistics Operations
Inventory Control
Transportation Coordination
Inventory & Systems
SAP
Prophet 21
ERP Systems
Microsoft Excel
Inventory Management
Operations
Purchase Order Processing
Inventory Reconciliation
Cycle Counts
Operational Reporting
Shipment Tracking
Timeline
Shipping & Receiving Specialist
ADI Global Distribution
02.2026 - Current
Customer Operations Coordinator
Healthmark Industries
09.2025 - 12.2025
Shipping, Receiving & Inventory Coordinator
Stanley Engineered Fastening
04.2024 - 05.2025
Logistics Operations Support
XPO Logistics
05.2022 - 07.2023
Production Team Leader
Stellantis
01.2014 - 03.2022
Associate of Applied Science - Global Supply Chain Management
Macomb Community College