Courtney Peterson
Largo,FL
Summary
Versatile and dedicated professional with extensive experience at Dental Arts Seminole, adept in office management and patient services. Demonstrated ability to develop treatment plans, schedule appointments, and maintaining patient records. Exceptional interpersonal skills allow for effective communication with both patients and dental team members, contributing to improved patient satisfaction and office efficiency. Demonstrated success in fostering a positive and efficient workplace environment.
Overview
8
8
years of professional experience
Work History
Office Manager
Dental Arts Seminole
Seminole, FL
11.2023 - Current
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Provided training to new hires on office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Processed payroll accurately ensuring all employees were paid on time.
- Assisted in recruiting, onboarding and training new employees.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Educated patients on oral health maintenance and disease prevention.
- Provided guidance to patients about their financial responsibility for services rendered.
- Assisted patients in understanding their treatment plans.
Treatment Coordinator
Dental Arts Seminole
Seminole, FL
05.2023 - 11.2023
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Educated patients on oral health maintenance and disease prevention.
- Provided guidance to patients about their financial responsibility for services rendered.
- Scheduled evaluations and procedures for patients.
- Assisted patients in understanding their treatment plans.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Completed insurance verifications and claim forms for patient intake and processing.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Explained policies, procedures and services to patients.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
Receptionist
Dental Arts Seminole
Seminole, FL
06.2022 - 05.2023
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled and confirmed appointments.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive first impression.
- Processed payments and updated accounts to reflect balance changes.
- Assisted with onboarding of new employees by providing orientation information and support.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Shift Coordinator
Grandvilla of pinellas park
Pinellas Park, USA
10.2021 - 06.2022
- Training new staff on the floor and medication cart
- Ensuring new trainees are comfortable with the system ECP and the policies and procedures of the company
- Taking care of resident's with daily tasks (Showers, toileting, dressing)
- Passing medications to residents
- Verifying medications with computer to endure the correct dose, and resident
- Doing monthly cart audits to ensure resident's have the correct medications
- Checking the ECP system hourly to ensure we have no late tasks and meds
- Calling family members of residents are refusing medications and cares more than 3 times
- Ensuring residents are getting the best care possible by monitoring their cares and medications
Resident Administrative Coordinator
Grand Villa Pinellas Park
Pinellas Park, USA
06.2019 - 10.2021
- Training new staff on the computer system ECP
- Checking in medications along side of order written from Physician to ensure accuracy
- Doing monthly Cart audits to ensure medications match the ECP system
- Doing monthly observations of med techs to make sure they are following proper medication pass and no pass procedures
- Inputting all residents information into the ECP system including diagnosis and ICD-10 codes
- Contacting the pharmacy and doctors when there is changes in medications or needing clarification on orders
- Calling family members of residents when their bill is overdue or when the pharmacy can't fill the prescription due to insurance, pharmacy bill is overdue, etc
Senior Resident care aid
Grand villa Of Largo
Largo, USA
01.2018 - 06.2019
- Taking care of resident's with daily tasks (Showers, toileting, dressing)
- Passing medications to residents
- Verifying medications with computer to endure the correct dose, and resident
- Doing monthly cart audits to ensure resident's have the correct medications
Manager
Wendys
Pinellas Park, USA
10.2016 - 03.2018
- Helping the crew with daily plans
- Helping customers with any questions or concerns they had
- Fixing any issues during the shift
- Counting each drawer to ensure accuracy
Education
High School -
Dixie M. Hollins High School
Kenneth City, FL06.2016
Skills
- Employee Orientation
- Human Resources
- Microsoft Outlook
- Medication Administration
- Administrative Experience
- Mail handling
- Customer relations
- Conflict management
- Organizational skills
- Office management
- Scheduling
- Staff training
- Scheduling coordination
- Office administration
- Scheduling and calendar management
- Phone etiquette
- Treatment Planning
- Financial arrangements
- HIPAA compliance
- Pleasant speaking voice
- Patient documentation
- Punctual and reliable
- Friendly and outgoing
- Front office management
- Appointment confirmation
- Financial plan options
- Dental terminology
- Appointment scheduling
- Patient services
Languages
Sign Language
Limited
References
References available upon request.
Timeline
Office Manager
Dental Arts Seminole
11.2023 - Current
Treatment Coordinator
Dental Arts Seminole
05.2023 - 11.2023
Receptionist
Dental Arts Seminole
06.2022 - 05.2023
Shift Coordinator
Grandvilla of pinellas park
10.2021 - 06.2022
Resident Administrative Coordinator
Grand Villa Pinellas Park
06.2019 - 10.2021
Senior Resident care aid
Grand villa Of Largo
01.2018 - 06.2019
Manager
Wendys
10.2016 - 03.2018
High School -
Dixie M. Hollins High School
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