Courtney Pett
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Manic Maids Cleaning Services
Courtney Pett
01.2023 - Current
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged positively with residents while cleaning apartments and common areas.
- Kept building entryway glass clean and polished for professional presentation.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Polished glass surfaces and windows.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Dog Walker /Animal Sitter
Rover
07.2021 - Current
- Fed, walked and cared for dogs during owners' absences and out-of-town trips.
- Led dogs away from hazards, obstacles and other animals to protect safety.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats.
- Followed optimal schedules for animals as set by owners or supervisors.
- Coordinated with animal owners for scheduling services and payment processing.
- Alerted owners immediately of health or behavior problems for speedy resolution and care.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Monitored animals for behavioral problems and signs of health issues.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Food Deliverer
Doordash
09.2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Package Handler
Fedex
10.2021 - 01.2022
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Driver
SOS Safe Ride
05.2019 - 03.2020
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Transported Costumers Home Safely and Efficiently
Server
Champions Billiards Sports Bar
08.2018 - 11.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
GED -
Hagerstown Community College
Hagerstown, MD02.2023
Skills
- Active Listening
- Natural Cleaning Products
- Critical Thinking
- Sweeping and Mopping
- Basic Animal Care
- On- and Off-Leash Walking
- Dog Welfare
- Dog Behavior
- Pet Toxins Knowledgeable
- Animal Safety
- Route Management
- Customer Service
- Fragile Item Handling
- Package Loading
- Outgoing
- Positive attitude
- Emotional Maturity
Timeline
Manic Maids Cleaning Services
Courtney Pett
01.2023 - Current
Package Handler
Fedex
10.2021 - 01.2022
Dog Walker /Animal Sitter
Rover
07.2021 - Current
Food Deliverer
Doordash
09.2019 - Current
Driver
SOS Safe Ride
05.2019 - 03.2020
Server
Champions Billiards Sports Bar
08.2018 - 11.2019
GED -
Hagerstown Community College