Courtney Powell
Fayetteville,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Foundever
01.2024 - 08.2024
- Resolved inquiries clients had about all their deposit accounts
- Ordered and closed debit cards and assisted with setting up bill pay
- Directed customers in resetting passwords and pins for mobile access and online access
- Ordered deposit slips, personal checks, and cashier checks
Customer Service Representative
eClerx
07.2021 - 01.2024
- Satisfied customers’ questions dealing their cable, phone, and internet bills
- Assisted other employees when they have an issue or questions
- Processed customers payments for cable, phone, and internet service
- Arranged customers’ orders for cable, phone and internet installs and changes to their service
Customer Service Representative
Conduent
04.2019 - 07.2021
- Answered customers’ questions dealing their insurance and medical prescriptions
- Answered and assisted with customer needs via phone calls
- Maintained a clean work area
- Assisted other employees when they have an issue or questions
- Processed customers payments for medication co-pays
- Placed customers’ orders for medications and over the counter items from our catalog
Cashier
Foodlion
08.2018 - 03.2020
- Resolved customers’ questions dealing with price and location of items in the store
- Satisfied and assisted customer needs
- Operated the cashier register, handle money and other types of payments
- Maintained a clean work area
- Collaborated with co-workers in a group when needed
- Assisted employees when they have an issue at the checkout lane
Customer Service
Kroger
08.2015 - 08.2018
- Resolved customers’ questions dealing with price and location of items in the store
- Answered and assisted customer needs
- Operated the cashier register, handle money and other types of payments
- Maintained a clean work area
- Collaborated with co-workers in a group when needed
- Decided the breaks and lunches of employees based on store needs
- Supervised employees in running the front of the store and train new employees
- Assisted employees when they have an issue at the checkout lane
- Counted money from registers and self-check-out machines and prepared daily reports for management and handed over money to the store accountant
Reader
Measurement Incorporated
05.2014 - 06.2018
- Scored thousands of Math, English, and Science questions and tests using the criteria that was given by the Department of Education of a specific state
- Assisted team members with any questions they had dealing with students’ responses
- Maintained a clean work area and made sure it was ready for the next reader
Cashier
Target
11.2013 - 01.2015
- Answered guests’ questions dealing with price and location of items in the store
- Provided great customer service to our guests
- Operated the cashier register, managed money, and other types of payments
- Maintained a clean work area and made sure it was ready for the next cashier at the end of my shift
- Collaborated with co-workers when needed and asked to by a supervisor
Intern
Eismann & Associates Marketing and Graphic Design
05.2011 - 06.2011
- Produced mailing databases for their clients and them
- Revised brochures, manuals, and other documents before transferring to publisher
- Performed administrative duties such as answering telephone calls and other things as needed
Education
intuit bookkeeping certificate -
Payroll Accounting Certificate -
WAKE TECHNICAL COMMUNITY COLLEGE
BACHELOR of SCIENCE - Accounting
Saint Augustine’s university
Skills
- Ability to get along well with co-workers
- Accept supervision
- Strong analytical skills
- Critical thinking skills
- Decision making
- Excellent written communication skills
- Excellent verbal communication skills
- Trustworthy
- Discreet
- Ethical
- Resourceful
- Effective at multi-tasking
- Knowledge of Microsoft Excel
- Knowledge of Microsoft Word
- Knowledge of Microsoft Access
- Knowledge of Microsoft PowerPoint
- Knowledge of QuickBooks
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Complaint resolution
- Call Management
- Data Collection
- Active Listening
- Filing
- Delivery Scheduling
- Administrative Support
- Credit card payment processing
- Call Center Operations
- CRM Software
- Clerical Support
- Professional telephone demeanor
- Multi-Task Management
Timeline
Customer Service Representative
Foundever
01.2024 - 08.2024
Customer Service Representative
eClerx
07.2021 - 01.2024
Customer Service Representative
Conduent
04.2019 - 07.2021
Cashier
Foodlion
08.2018 - 03.2020
Customer Service
Kroger
08.2015 - 08.2018
Reader
Measurement Incorporated
05.2014 - 06.2018
Cashier
Target
11.2013 - 01.2015
Intern
Eismann & Associates Marketing and Graphic Design
05.2011 - 06.2011
intuit bookkeeping certificate -
Payroll Accounting Certificate -
WAKE TECHNICAL COMMUNITY COLLEGE
BACHELOR of SCIENCE - Accounting
Saint Augustine’s university
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