Courtney Powell
Greenville,NC
Summary
Accomplished Shift Leader with a proven track record at Dunkin' Donuts, enhancing customer satisfaction and streamlining operations. Skilled in cash handling and problem-solving, with a positive attitude that motivates teams. Excelled in leadership roles by prioritizing tasks and maintaining meticulous attention to detail, significantly improving efficiency and workplace morale, training new hires and managing shifts.
Overview
6
6
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
09.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Receptionist
National Certified Transport
11.2018 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Education
High School Diploma -
South Central High School
Winterville, NC06-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Shift leadership
- Multitasking Abilities
- Organizational skills
- Attention to detail
- Active listening
Timeline
Shift Leader
Dunkin' Donuts
09.2023 - Current
Receptionist
National Certified Transport
11.2018 - 12.2022
High School Diploma -
South Central High School
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