Courtney Quillen

Monitor Northeast region of Intermodal business with Norfolk Southern Railway. Communicate daily with rail provider and operations to resolve issues in professional and timely manner.

• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Rotated between groups within the Intermodal Department.

• Maintained professional, organized, and communication within rotations.
• Developed and maintained relationships within rotations.
• Created IMDP handbook for future cohorts in Capstone presentation.

• Coordinate and track time sensitive appointments for intermodal loads weekly across the United States
• Collaborate with a team of people to balance capacity constraints while ensuring customer satisfaction
• Assist with training new hires in completion of daily job requirements

• Handled and maintained operations, cash management, and customer service
• Trained all new hires and supervision over employees working same shift
• Creating new and improved ways to provide best customer service

• Work intermodal and customer base weekly accounts
• Create weekly service reports
• Communicate with customers to handle issues with intermodal loads