Courtney Reed
Santa Fe
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Manager
Guadalupe Credit Union
05.2024 - 12.2025
- Assisted in daily operations, learning core tasks and safety protocols.
- Supported team members by handling routine administrative duties effectively.
- Adapted quickly to new processes, enhancing overall workflow efficiency.
- Engaged in training sessions to improve operational knowledge and skills.
- Maintained professional, organized, and safe environment for employees and patrons.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Operations Supervisor
State Employee Credit Union
01.2022 - 05.2024
- Supervised daily operations to ensure compliance with credit union policies and procedures.
- Collaborated with team members to enhance service delivery and member satisfaction.
- Implemented process improvements leading to increased operational efficiency and accuracy.
- Trained and mentored new staff on operational protocols and best practices.
- Conducted regular audits to ensure adherence to regulatory standards and internal controls.
- Trained and mentored staff, fostering a culture of continuous improvement and teamwork.
Assistant Manager
Santa Fe Dining
07.2015 - 01.2021
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on operational procedures and company standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated scheduling and staffing to maintain efficient workflow during peak hours.
- Collaborated with kitchen staff to create seasonal menus that elevated customer experience.
- Analyzed customer feedback to identify trends and drive service improvements.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Education
High School Diploma -
Huntington Beach High School
Huntington Beach, CASkills
- Customer service
- Team leadership
- Time management
- Analytical decision-making
- Effective problem resolution
- Microsoft outlook, word, and Excel
- Training and mentoring
- Conflict resolution techniques
Timeline
Manager
Guadalupe Credit Union
05.2024 - 12.2025
Operations Supervisor
State Employee Credit Union
01.2022 - 05.2024
Assistant Manager
Santa Fe Dining
07.2015 - 01.2021
High School Diploma -
Huntington Beach High School