Courtney Salinas
Las Vegas
Summary
Friendly and professional financial assistant with over 3 years of experience. Maintaining good customer service skills, as well as multitasking. Including experience with loan decision-making. Tax preparations: personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
13
13
years of professional experience
Work History
Member Service Representative
Guadalupe Credit Union
Las Vegas
01.2022 - 06.2025
- Assisted with the opening of new accounts and processed account maintenance requests.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Provided guidance to members on how best to use products or services offered by the organization.
- Greeted customers in a friendly and professional manner.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Processed cash and check deposits every day.
Account Specialist
World Finance
Santa Fe
08.2021 - 12.2021
Branch Manager
World Finance
Las Vegas
02.2020 - 11.2020
- Responsible for all functions of the office. Including hiring and training employees.
- Handling multiple office tasks as efficient as possible.
- Process and approve loans, receive and process payments.
- Grow accounts
- Hit monthly bonus goals
- Prepare tax services
Account Specialist
World Finance
Las Vegas
05.2016 - 01.2020
- Greeted customers, answer phone.
- Assist manager with loan making and decisions.
- Achieve daily, weekly, and monthly goals.
- Receive and process payments.
- Solicit referrals.
1st Assistant Manager
Cato Fashions
Las Vegas
08.2012 - 12.2015
- Assist customers in finding or selecting items, achieved daily sales goals.
- Maintained accurate and attractive merchandise displays.
- Providing outstanding customer service receiving 100% on Secret Shopper.
- Earned position as Store Manager.
- Supervise and train staff of four sales associates.
- Greeted all customers.
- Maintained all end of day deposits.
- Make and update weekly schedules.
Education
Some College (No Degree) -
Luna Community College
Las Vegas, New Mexico08-2011
High School Diploma -
West Las Vegas high school
Las Vegas, New Mexico05.2011
Skills
- Effective leader
- Maintain all office equipment
- Computer savvy
- Organized
- Efficient multitasker
- Customer service
- Time management
- Adaptability
Timeline
Member Service Representative
Guadalupe Credit Union
01.2022 - 06.2025
Account Specialist
World Finance
08.2021 - 12.2021
Branch Manager
World Finance
02.2020 - 11.2020
Account Specialist
World Finance
05.2016 - 01.2020
1st Assistant Manager
Cato Fashions
08.2012 - 12.2015
Some College (No Degree) -
Luna Community College
High School Diploma -
West Las Vegas high school
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