Dulce Luevano Matias
Albemarle,NC
Summary
- Dynamic General Manager with a proven track record at Cici's Pizza, excelling in team leadership and operational efficiency. Expert in training and coaching, I drove significant business growth while enhancing customer satisfaction. Bilingual and skilled in relationship building, polished and poised and known for having exceptional drive.
- Adaptive and detailed oriented with 3 years of experience at State Employees Credit Union, able to complete precise and accurate transactions. Handled transaction and resolved issue while building trust and relationships with members. Actively engaged in teamwork responsibility as Marshall of the branch, gained confidence and reliance from staff and management.
Overview
26
26
years of professional experience
Work History
Member Service Representative
State Employees Credit Union
08.2023 - Current
- Assisted members with account inquiries and transactions, ensuring prompt and precise standards.
- Educated members on credit union products and services to enhance their financial literacy.
- Resolved member issues efficiently through communication and effective problem-solving techniques.
- Built strong relationships with team members to improve processes, and overall productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction, while following company policies and standard.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Promoted a positive work environment by creating open communication between colleagues and supervisors.
- Opened customer accounts, and provided deposit and withdrawal receipts.
- Controlled and oversee responsibilities such as vault, NSF list, return list, safety deposit box entries, safety Marshall duties.
- Developed and earned a reputation for exceeding service and standard goals.
General Manager
Cici's Pizza
06.2000 - 08.2019
- Oversaw daily operations, ensuring quality standards and customer satisfaction are being met
- Developed and implemented staff training programs to enhance team performance and service delivery.
- Enhance inventory management processes, reducing waste and improving supply chain efficiency.
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Fostered a positive work environment, enhancing employee engagement and retention rates.
- Managed budget implementations, employee reviews, training, schedules.
- Managed a diverse team of individuals creating a positive work environment.
- Oversee financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
High School Diploma -
North Stanly High School
Albemarle, NCSkills
- Team player
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relationship management
- Motivation
- Bilingual
- Focused and follow through
Timeline
Member Service Representative
State Employees Credit Union
08.2023 - Current
General Manager
Cici's Pizza
06.2000 - 08.2019
High School Diploma -
North Stanly High School