John Galarza
Kissimmee,FL
Summary
Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Fairwinds Credit Union
Orlando, FL
11.2023 - Current
- A dedicated professional who assists members with various financial needs, providing information on accounts, loans, and other services. I excel in customer service, offering guidance on products, resolving issues, and ensuring a positive banking experience for members.
- Performed tasks such as assisting members with account inquiries, processing transactions, explaining financial products and services, resolving account issues, and promoting credit union offerings. Also, handle loan applications, provide guidance on financial planning, and ensure compliance with policies and regulations. Creating a welcoming and helpful atmosphere for members.
Full-Time Keyholder
Abercrombie & Fitch
Orlando, FL
01.2020 - 11.2023
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Certified Nursing Assistant
Orlando Health
Orlando, FL
08.2019 - 12.2019
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Education
Associate of Arts - Psychology
Valencia College
Orlando, FL05.2022
Bachelor of Arts - Clinical Psychology
University of Central Florida
Orlando, FLBachelor of Arts - Business Administration
University of Central Florida
Orlando, FLSkills
- Sales Proficiency
- Quality Control
- Team Player
- Computer Literate
- Good Communication Skills
- Multi-Tasking Strength
- Team Leadership Experience
- Willingness to Learn
Certification
- Basic Life Support Certification (BLS) May 2018
- Cardiopulmonary Resuscitation Certification (CPR) May 2018
Timeline
Member Service Representative
Fairwinds Credit Union
11.2023 - Current
Full-Time Keyholder
Abercrombie & Fitch
01.2020 - 11.2023
Certified Nursing Assistant
Orlando Health
08.2019 - 12.2019
Associate of Arts - Psychology
Valencia College
Bachelor of Arts - Clinical Psychology
University of Central Florida
Bachelor of Arts - Business Administration
University of Central Florida
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