Jazmine Mitchell
Atlanta
Summary
To obtain a position that offers growth within a professional, reputable, company where I can utilize my 8 years of customer service, professional leadership, salesmanship, and exceptional organizational skills to their fullest while providing an exceptional experience for the company clientele.
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Overview
8
8
years of professional experience
Work History
Member Service Representative
TTEC
12.2023 - 08.2025
- Delivered exceptional customer service by resolving inquiries and concerns efficiently.
- Assisted in onboarding new members, ensuring a smooth transition into services offered.
- Utilized CRM software to track member interactions and enhance service delivery.
- Collaborated with team members to implement process improvements for better efficiency.
Office Assistant
Glynn Isle Townhomes
10.2021 - 05.2022
- Professionally answer phones within 3 rings, daily filing, logging applications, and updating current resident file information.
- Abide by all State and Federal housing and OSHA mandates.
Phone Service Sales Representative
Metro PCS
06.2020 - 12.2021
- Assist new and current customers with cell phone accounts.
- Met monthly sales goals of 20 phones/tablets/$1200 accessories and exceeded monthly goals by 90 phones/tablets/$5400 accessories.
Cashier
Dunkin Donuts
02.2019 - 08.2020
- Greet, take customers’ orders and deliver food in a professional, timely manner at the inside register and drive-thru.
- Manage and balance daily cash drawer of $100.
Front Office Clerk
InTown Suites
10.2017 - 02.2019
- Greet and check guests in/out of the hotel.
- Answer phone and provide correct information.
- Work together with maintenance to provide services customers may need.
Education
Gwinnett Technical College
Lawrenceville, GA01.2019
Skills
- Customer Relations
- Training and Mentoring
- Sales Proficiency
- Scheduling
- Critical Thinking
- Basic Math
- Diversity Training
- Organizational Training
- Multitasking Skills
Timeline
Member Service Representative
TTEC
12.2023 - 08.2025
Office Assistant
Glynn Isle Townhomes
10.2021 - 05.2022
Phone Service Sales Representative
Metro PCS
06.2020 - 12.2021
Cashier
Dunkin Donuts
02.2019 - 08.2020
Front Office Clerk
InTown Suites
10.2017 - 02.2019
Gwinnett Technical College
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