Sarah Mealey
Bloomfield Hills
Summary
Dynamic and results-oriented professional with a proven track record at Genisys Credit Union. Excelled in team management and customer service, enhancing member satisfaction and team performance through innovative solutions and effective training. Skilled in financial transactions and relationship building, consistently exceeding sales goals and fostering customer loyalty.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Genisys Credit Union
09.2023 - Current
- Led regular meetings with other Assistant Managers to discuss best practices, share ideas, and devise innovative solutions to common challenges faced in the role.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Managed escalations effectively, ensuring member satisfaction while adhering to company policies and procedures.
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
Sales Lead Keyholder
Tempur Sealy
02.2020 - 09.2023
- Opened inventory boxes and restocked shelves.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Nikon Expert
Best Buy
05.2014 - 02.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Boosted technology sales by conducting personalized product demonstrations and addressing customer concerns.
- Facilitated smooth onboarding processes for new employees joining the technology sales department, ensuring they were equipped with the knowledge necessary to succeed from day one.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Photography
College For Creative Studies
Detroit, MI01-2020
Skills
- Team management
- Relationship building
- Store operations
- Customer service
- Financial transactions
- Cash handling accuracy
- Account management
- Dispute resolution
- Sales proficiency
- Staff oversight
- Team training and development
- Product demonstrations
Best Of College Photography 2018
Published in the book "Best of College Photography 2018"
Timeline
Member Service Representative
Genisys Credit Union
09.2023 - Current
Sales Lead Keyholder
Tempur Sealy
02.2020 - 09.2023
Nikon Expert
Best Buy
05.2014 - 02.2020
Associate of Arts - Photography
College For Creative Studies
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