Keefe Hunter
Detroit,MI
Summary
Dedicated high integrity leader looking to further a position and opportunity within a company that promotes growth and will allow the opportunity to achieve total vocation, while continuing to encourage self growth both personally and professionally.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Member Service Representative
Dialog Direct a Qualfon Company
06.2024 - Current
- Receive and make outbound calls to USAA members.
- Learn internal systems and related service role duties to assist our members.
- Verify customer identification and provided documents to correspond with Underwriting.
- Assist Members with providing information needed to close their loans.
- Assist members in closing unsecured and secured loans.
- Escalate unsatisfied members to Resolutions Team for High-Risk Complaints.
- Provide delivery expectations for funding.
- Provided Beautiful Member Experiences
Security Officer
GardaWorld Security Services
09.2023 - 04.2024
- Survey and secure premises
- Observe and report any suspicious activities or behaviors
- Greet any and all staff and patrons alike professionally and courteously
- Attend Mandatory Meetings and trainings to maintain compliance within Birmingham school district.
Project Supervisor
Stratosphere Quality (Stellantis-Chrysler)
06.2022 - 08.2023
- Supervise inspectors inspecting Chrysler vehicles.
- Provide weekly data to Chrysler management
- Create and provide schedules for inspectors
- Submit times into payroll
- Partnered with project team members to identify and quickly address problems.
- Monitored timelines and flagged potential issues to be addressed.
- Supervised work of 14 team members, offering constructive feedback regarding work performance.
- Trained employees in safety procedures and protocols as directed by company regulations.
Field Supervisor
Roto-Rooter Plumbing & Water Cleanup
10.2021 - 05.2022
- Supervise technicians on daily assignments in addition to do final inspections on work
- Communicating with customers including but not limited to handling customer complaints
- Also Being responsible for a range of clerical work
- Investigated issues and developed effective solutions.
- Met with customers to resolve issues and build productive relationships.
- Kept teams on task to complete milestones on time.
Operations 1
United Shores Wholesale Mortgage
02.2020 - 10.2020
- Review Conventional, FHA and VA loans making sure the loans were in compliance and passing them off allowing them to be resold.
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Collaborated on operational support tasks to achieve common goal.
Floor Coach
Harris & Harris
10.2019 - 12.2019
- Assist customer service representatives in trouble shooting and aiding with customer service
- Also assist in taking supervisor calls for more troublesome cases and accounts
Supervisor
Harris & Harris
12.2018 - 10.2019
- Manage the Floor, maintain records of attendance and other pertinent information
- Assist representatives in offering the best customer service available
- Up hold the policies and procedures set forth for the company.
Floor Coach
Harris & Harris
05.2018 - 12.2018
- Assist customer service representatives in trouble shooting and aiding with customer service
- Also assist in taking supervisor calls for more troublesome cases and accounts
Customer Service Representative
HARRIS & HARRIS
08.2017 - 05.2018
- Receive inbound calls for DTE business partners Analyze accounts and bills
- Troubleshoot assistance for certain services
- Offer solutions and payment plans for the customers
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
STRATEGIC STAFFING SOLUTIONS-360 DTE PROGRAM
07.2016 - 08.2017
- Receive inbound calls (sometimes outbound) from customers assisting them with their utility services
- Assistance includes but not limited to Analyzing accounts, billing statements make suggestions as to what particular plans to assist them with their needs
- And on occasion assist other team members on the systems to provide extra satisfaction to the customer.
Youth Worker
SPECTRUM JUVENILE JUSTICE SERVICES
10.2010 - 08.2015
- Provide Safety and Security for clients
- Transport back and forth between scheduled activities and events
- Hold treatment groups
- Assist therapist in any other therapeutic activities
Education
High school diploma or GED - Media Communication Arts
03.2026
Certification - Radio Broadcasting
06.2012
Skills
- Microsoft Office
- Logistics
- Security
- Office Management
- Teaching
- Conflict management
- Microsoft Outlook
- Leadership
- Dispatching
- Team management
- Field Service
- Interviewing
- Management
- Recruiting
- Quality Assurance
- Supervising Experience
- Communication skills
- Training & development
- Telemarketing
- Customer service
- Sales
- Typing
- Mentoring
- Analysis skills
- Project coordination
- Microsoft Access
- Clerical experience
- Project management
- Payroll
- Human resources
- Talent acquisition
- Data collection
- Supervising experience
- Product demos
- Shift management
- Sports coaching
- Data analysis skills
- Proofreading
- Social media management
- Paralegal experience
- Front desk
- Google Suite
- CRM software
- Office management
- Classroom experience
- SAP
- Computer skills
- School experience
- Administrative experience
- Organizational skills
- Office experience
- Issue Resolution
- Policy understanding
- Call center experience
- Customer Support
- Inbound Call Management
- Written Communication
- Professionalism
- Decision-Making
Certification
- Certification in Radio Broadcasting, Specs Howard School Of Media Arts, Southfield, MI
- Driver's License, 12/01/21, 08/01/24
- AED Certification
Groups
- Detroit Buckeye Elite, 08/01/23, Present
- Assistant Football Coach, Detroit Country Day School, 11/01/23, 01/01/24
- 8th Grade Assistant Basketball Coach, Southfield Jayhawks, 08/01/02, 12/01/11
- Assistant Football Coach/Offensive Coordinator, Southfield Jayhawks, 08/01/19, 12/01/19
Assessments
- Work style: Reliability, Proficient, 10/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Security guard skills, Proficient, 10/01/21, Assessing risks, enforcing security standards, and handling complaints
- Customer service, Proficient, 04/01/22, Identifying and resolving common customer issues
- Attention to detail, Proficient, 10/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Member Service Representative - Dialog Direct a Qualfon Company
06.2024 - Current
Security Officer - GardaWorld Security Services
09.2023 - 04.2024
Project Supervisor - Stratosphere Quality (Stellantis-Chrysler)
06.2022 - 08.2023
Field Supervisor - Roto-Rooter Plumbing & Water Cleanup
10.2021 - 05.2022
Operations 1 - United Shores Wholesale Mortgage
02.2020 - 10.2020
Floor Coach - Harris & Harris
10.2019 - 12.2019
Supervisor - Harris & Harris
12.2018 - 10.2019
Floor Coach - Harris & Harris
05.2018 - 12.2018
Customer Service Representative - HARRIS & HARRIS
08.2017 - 05.2018
Customer Service Representative - STRATEGIC STAFFING SOLUTIONS-360 DTE PROGRAM
07.2016 - 08.2017
Youth Worker - SPECTRUM JUVENILE JUSTICE SERVICES
10.2010 - 08.2015
Henry Ford College - High school diploma or GED, Media Communication Arts
Specs Howard School Of Media Arts - Certification, Radio Broadcasting
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