ELIZABETH L. DOMINGUE
Sulphur,LA
Overview
28
28
years of professional experience
Work History
Member Service Representative
Access of Louisiana
09.2022 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Administrative Assistant/Scheduler
Go Gen Services
03.2022 - 07.2022
- Provide Excellent Customer service
- Manage communication including emails and phone calls
- Schedule appointments, meetings, and reservations as needed
- Organize and maintain files and database in a confidential manner
- Receive invoices and review for accuracy
- Receive and dispatch lead call and job referrals
- Coordinate crew and job scheduling through Service Fusion
- Apply for job permits
- Perform general administration duties
Auditor
Golden Nugget Casino Auditing Department
01.2021 - 04.2021
- Reviewed Golden Nugget's financial statements, documents, data, and receipts
- Gathered information from reporting systems, account balances, cash flow statements, and balance sheets
- Looked for errors and used 10 key calculator and Excel spreadsheets to accurately present Department Heads with a daily income report
Bank Manager
Bank of West Baton Rouge
02.1997 - 01.2000
- Teller Customer Services and Vault Manager
- Handled Branch cash vault duties
- Maintained cash levels within established limit
- Determined weekly cash needs and ordered or shipped excess as needed
- Facilitated cash transfers between tellers and vault
- Balanced cash drawers daily
- Processed currency and coin orders
Education
Completed 1 Year Of Study - Human Resources Management
BA - Human Resources Management
01.1997
- Completed 2 Semesters
- Completed courses in General Studies
- Music Scholarship
- GPA: 3.1
High School Diploma -
01.1996
Skills
- Greet visitors
- Maintain files and databases
- Screen phone calls
- Schedule appointments
- Receive and review invoices
- Data entry
- Coordinate job scheduling
- Keeping financial records
- Work independently
- Teamwork
- Knowledge of Microsoft Word
- Knowledge of Microsoft Excel
- Knowledge of Microsoft Office
- Written communication
- Oral communication
- Discretion with confidential information
- Professional phone answering
- Banking transactions processing
- Knowledge of financial balancing sheets
- Knowledge of cash handling procedures
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Dispute resolution
- Service recommendations
- Database maintenance
- Banking
- Document processing
- Payment processing
- Workflow optimization
- Member account management
- Member correspondence
- Banking operations support
- Teamwork and collaboration
- Calm and professional under pressure
- Problem resolution
- Customer relations
- Microsoft office
- Understanding customer needs
- Product knowledge
- Professional telephone demeanor
- Administrative and office support
- Inbound call management
- Account updating
- Calm under pressure
- MS office
- Customer account management
Communityservices
Our Lady Catholic School, Sulphur, LA, Advisory Board Active Member
Timeline
Member Service Representative - Access of Louisiana
09.2022 - 10.2024
Administrative Assistant/Scheduler - Go Gen Services
03.2022 - 07.2022
Auditor - Golden Nugget Casino Auditing Department
01.2021 - 04.2021
Bank Manager - Bank of West Baton Rouge
02.1997 - 01.2000
Post University - Completed 1 Year Of Study , Human Resources Management
McNeese State University - BA, Human Resources Management
Sulphur High School - High School Diploma,