Jeffery Zhen
Brooklyn,New York
Summary
Enthusiastic biological science major college student with excellent service skills, striving to build a strong foundation towards a medical career.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Planet Fitness
01.2024 - 08.2024
- Assisted members with inquiries, providing accurate information regarding services and amenities in a positive manner.
- Processed new member registrations, ensuring compliance with company policies and procedures.
- Maintained cleanliness and organization of front desk area, enhancing overall member experience.
- Collaborated with team members to maintain high standards of customer service during peak hours.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
After-School Teacher
Anwill Regents Inc.
11.2023 - 01.2024
- Developed and implemented engaging lesson plans for diverse student groups.
- Fostered a positive learning environment through effective classroom management techniques.
- Collaborated with parents to address student needs and promote academic success.
- Monitored student progress, providing feedback to support individual learning goals.
Bubble Tea Barista
Daboba
04.2022 - 02.2023
- Prepared and served high-quality bubble tea beverages in a fast-paced environment.
- Operated cash register, accurately processing customer transactions and handling payments.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted in inventory management by tracking supplies and restocking as needed.
- Provided exceptional customer service, enhancing overall customer experience and satisfaction.
Education
Bachelor of Arts - Biological Sciences
Hunter College
New York (City), NY06-2029
High School Diploma -
Midwood High School
Brooklyn, NY06-2024
Skills
- Customer service
- Relationship building
- Financial transactions
- Team player
- Efficient Learner
- Escalation handling
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Interests
- Enjoy working out at the gym focusing on bodybuilding and power training goals💪
- Dedicated pool player specializing in 8 ball, 9 ball, and 10 ball🎱
Timeline
Member Service Representative
Planet Fitness
01.2024 - 08.2024
After-School Teacher
Anwill Regents Inc.
11.2023 - 01.2024
Bubble Tea Barista
Daboba
04.2022 - 02.2023
Bachelor of Arts - Biological Sciences
Hunter College
High School Diploma -
Midwood High School