VICKEY CHATMAN
Member Services Representative
Sacramento,CA
Summary
Organized and hardworking employee looking for career advancement in an administrative support role. Previous experience in several related fields, such as working as a Final Docs Specialist in the Post Closing Dept., as well as currently working as a Member Services Representative for VSP Vision Care remotely.
Overview
20
20
years of professional experience
Work History
Member Service Representative
VSP Vision Care
Sacramento, CA
10.2023 - Current
- Manages approximately 60 incoming calls, emails and faxes per day from customers..
- Identifies and resolves discrepancies and errors in customer accounts.
- Promptly respond to inquiries and requests from prospective customers.
- Responds to customer requests, offering excellent support and tailors recommendations to address needs.
- Investigates and resolves customer inquiries and complaints quickly.
- Conducts thorough research on complex inquiries, resulting in comprehensive issue resolution for members.
- Manages high call volume while maintaining exceptional levels of professionalism and courtesy.
- Consistently meets or surpasses established goals in terms of call quality, handle time, and first-contact resolution.
Trailing Doc Specialist
Summit Funding, Inc.
Sacramento , CA
10.2015 - 07.2022
- Reviewed, scanned and uploaded approximately 50 original docs, i.e. Deeds of Trust and Final Title policies to Encompass systems
- Requested trailing docs from Escrow /Title Co to ship to assigned investors
- Received incoming trailing documents through various mail sources, opens and preps for imaging, scans documents into Encompass, and identified Investor on the loan for determination of mailing the trailing document to the investor
- Worked with Investors, Internal departments, and Settlement/Attorney offices to cure defects found in the Mortgage/Deed of Trust or Final Title Policy including re-recording if needed
- Pulled reports from Encompass systems to identify the aged and outstanding trailing documents with investors
- Performed follow-ups with Title Co and Attorneys' offices to obtain aged missing documents outstanding for delivery to the Investors
- Maintained a daily log of final documents sent to the investors
Education
TechSkills- Sacramento
Sacramento, CA06.2010
Skills
- Effective communication
- Active listening
- Time management
- Problem solving
- Self-management
- Team player
Accomplishments
Notary Commission, 2025
Timeline
Member Service Representative
VSP Vision Care
10.2023 - Current
Trailing Doc Specialist
Summit Funding, Inc.
10.2015 - 07.2022
TechSkills- Sacramento
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