Daphney Coulanges Joseph
Tamarac
Summary
Bilingual (English & French) customer service professional with over 7 years of experience in member support, front desk management, and security operations. Strong record of resolving 90% of issues on first contact, boosting client satisfaction, and delivering accurate service in banking, hospitality, and corporate environments.
Overview
8
8
years of professional experience
Work History
Member Service Representative
BrightStar Credit Union
Pembroke Pines
09.2024 - 04.2025
- Processed member inquiries, transactions, and account updates with high accuracy.
- Collaborated across teams to ensure compliant and confidential service.
- Supported retention by building strong member relationships.
Bilingual Customer Service
Randstad
Fort Lauderdale
05.2023 - 03.2024
- Resolved 90%+ of inquiries on first contact using bilingual communication skills.
- Documented and analyzed issues in CRM system to improve workflows.
- Implemented solutions that reduced repeat calls and improved satisfaction.
Front Desk Representative
Baca West Association
Boca Raton
03.2019 - 10.2020
- Managed reception desk operations, scheduling, and guest relations.
- Streamlined check-in process, reducing wait times for visitors.
- Ensured professional front-office environment and accurate records.
Security Officer
Kent Security
Pembroke Pines
12.2017 - 02.2019
- Monitored premises via surveillance systems and verified visitor access.
- Identified risks and maintained detailed security reports.
Security Officer
Kent Security
Coral Springs
10.2017 - 01.2018
- Oversaw event security, verifying visitor credentials and deliveries.
- Worked with teams to enforce safety protocols and prevent incidents.
Floor Associate
Walmart
Pembroke Lakes Mall
10.2017 - 01.2018
- Assisted customers with product selection and styled merchandise displays.
- Enhanced store aesthetics to improve sales and customer engagement.
Floor Associate
Express
Pembroke Lakes Mall
10.2017 - 01.2018
- Guided customers on product choices and maintained organized displays.
- Created styled presentations that supported sales efforts.
Education
Associate of Science - Business
Icoges
ParisSkills
- Bilingual communication (English & French)
- Customer service & client retention
- Conflict resolution & problem-solving
- CRM software & Microsoft Office Suite
- Front desk operations & administration
- Cash handling & records management
- Team collaboration & time management
- Inbound call management
- Attention to detail & process improvement
- Security monitoring & access control
- Account management
- Bilingual communication
- Customer retention
- Transaction processing
- Customer relationship management
- Workflow optimization
- Problem resolution
- CRM documentation
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- Conflict resolution
- Complaint handling
- Service upselling
- Customer support
- Payment processing
- Banking operations support
- Financial transactions
- Membership renewals
- Product sales
- Customer service
- Call center experience
- Banking
- Member onboarding
Timeline
Member Service Representative
BrightStar Credit Union
09.2024 - 04.2025
Bilingual Customer Service
Randstad
05.2023 - 03.2024
Front Desk Representative
Baca West Association
03.2019 - 10.2020
Security Officer
Kent Security
12.2017 - 02.2019
Security Officer
Kent Security
10.2017 - 01.2018
Floor Associate
Walmart
10.2017 - 01.2018
Floor Associate
Express
10.2017 - 01.2018
Associate of Science - Business
Icoges