Daphney Coulanges Joseph
Lauderhill
Summary
Customer service professional with over 7 years of experience in bilingual support, front desk management, and security operations. Recognized for resolving 90% of customer complaints on the first contact and delivering high-quality service through effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Member Service Representative
BrightStar Credit Union
Pembroke Pines
09.2024 - 04.2025
- Provided frontline support to members by handling inquiries and transactions.
- Maintained accurate member records and ensured satisfaction.
- Collaborated with internal teams to deliver confidential service.
Bilingual Customer Service
Randstad
Fort Lauderdale
05.2023 - 03.2024
- Managed bilingual service operations and resolved most issues on first contact.
- Used analytical thinking and customer focus to enhance experience.
- Implemented innovative solutions to retain customers.
Front Desk
Baca West Association
Boca Raton
03.2019 - 10.2020
- Managed front desk operations and handled appointments using MS Office.
- Resolved inquiries promptly and streamlined check-in procedures.
- Improved client satisfaction through effective communication.
Security Officer
Kent Security
Pembroke Pines
12.2017 - 02.2019
- Monitored event areas, processed visitors and deliveries.
- Operated camera systems and identified security risks.
- Contributed to safe and secure environments.
Security Officer
Kent Security
Coral Springs
10.2017 - 01.2018
- Monitored activities during events and verified visitor access.
- Oversaw deliveries and maintained camera surveillance.
Floor Associate
Walmart
Pembroke Lakes Mall
10.2017 - 01.2018
- Assisted customers and styled mannequins.
- Improved store aesthetics and sales through teamwork.
Floor Associate
Express
Pembroke Lakes Mall
10.2017 - 01.2018
- Guided customers and maintained store layout.
- Supported decision-making with well-styled displays.
Education
Associate of Science - Business
Icoges
Paris07-2017
Skills
- Bilingual (English & French)
- Customer Service
- Microsoft Office Suite
- Security Monitoring
- Front Desk Operations
- Cash Handling
- Records Management
- Conflict Resolution
- Teamwork
- Problem Solving
- Customer service
- Bilingual communication
- CRM software
- Client engagement
- Attention to detail
- Team collaboration
- Time management
- Communication skills
- Inbound call management
Timeline
Member Service Representative
BrightStar Credit Union
09.2024 - 04.2025
Bilingual Customer Service
Randstad
05.2023 - 03.2024
Front Desk
Baca West Association
03.2019 - 10.2020
Security Officer
Kent Security
12.2017 - 02.2019
Security Officer
Kent Security
10.2017 - 01.2018
Floor Associate
Walmart
10.2017 - 01.2018
Floor Associate
Express
10.2017 - 01.2018
Associate of Science - Business
Icoges