Brenda Lopez
Anaheim,CA
Summary
Member service professional with focus on member service satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Member Service Representative
SchoolsFirst Federal Credit Union
Fullerton, CA
11.2018 - Current
- Resolved member inquiries efficiently, providing accurate information on products and services.
- Processed transactions accurately, maintaining attention to detail
- Analyzed member feedback to identify trends to enhancements to better Member Service
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Balance vault and cash order
- Audit
Teller
Wells fargo bank
Anaheim, Ca
11.2017 - 09.2018
- Provide good customer service
- Customer transactions, including deposits, withdrawals, money orders and checks.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions
- Handling large amounts of money
- Foreign Currency
- Payments
- Balancing cash drawer
Shift lead
McDonald's
Anaheim, CA
11.2012 - 11.2017
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Strong leader of customer support staff.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Managed work flow to exceed quality service goals.
Education
High School Diploma -
Anaheim High School
Anaheim, CA2015
Associate of Arts - Sociology
Fullerton College
Fullerton, CA06-2024
Skills
- Organized
- Effective leader
- Customer-oriented
- Weekend availability
- Energetic, friendly and enthusiastic
- Honest, trustworthy and punctual
- Strong client-interaction skills
- Financial transactions
- Relationship building
- Escalation handling
- Teamwork and collaboration
Certification
Service U
Languages
Spanish
Timeline
Member Service Representative
SchoolsFirst Federal Credit Union
11.2018 - Current
Teller
Wells fargo bank
11.2017 - 09.2018
Shift lead
McDonald's
11.2012 - 11.2017
High School Diploma -
Anaheim High School
Associate of Arts - Sociology
Fullerton College