Veronica White
Washington,DC
Summary
Enthusiastic Customer Service Representative with over 30 years’ experience who follows policies and procedures, while offering a friendly customer environment.
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
24
24
years of professional experience
Work History
Member Service Representative
State Department Federal Credit Union
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Member Services Representative
United States Senate Federal Credit Union
05.2019 - 01.2022
- Opened new customer accounts, including checking, savings and lines of credit
- Managed opening and closing times for the main branch
- Processed cash withdrawals
- Loaded consumer loan applications into the loan processing program
- Directed specific questions to appropriate branch personnel
- Delivered prompt, accurate and excellent customer service
Member Services Representative
Government Printing Office Federal Credit Union
06.2010 - 05.2019
- Opened new customer accounts, including checking, savings and lines of credit
- Managed opening and closing times for the main branch
- Processed cash withdrawals
- Loaded consumer loan applications into the loan processing program
- Directed specific questions to appropriate branch personnel
- Delivered prompt, accurate and excellent customer service
Customer Agent
Government Printing Office Federal Credit Union
12.2005 - 06.2010
- Supplied tellers with coin and currency as needed
- Maintained confidentiality of bank records and client information
- Delivered prompt, accurate and excellent customer service
- Answered phones, kept accurate files, promote services and special offers
Proficient Teller
Marlow Heights Family Service Center Credit Union
05.2001 - 12.2005
- Data entry for all customers, cash deposits, withdrawals, money transfer
- Verified cash for vault and Automated Teller Machines
- Process loan payments, cashier checks, Credit Cards advances, and money orders
- Answered incoming calls and complete fax request information for 100% accuracy
Education
Office Technology -
Strayer College
Washington, D CSkills
- Exceptional customer service
- Practiced knowledge of bank security systems
- MS Office proficient
- Account coding specialist
- Cash dispenser operation
- Strong sense of banking ethics
- Currency and coin counter
- Flexible
- Excellent communication skills
- Energetic
- Friendly
- Organized
- Cash counting
- Money Handling
- Professionalism and Courtesy
Timeline
Member Service Representative
State Department Federal Credit Union
05.2022 - Current
Member Services Representative
United States Senate Federal Credit Union
05.2019 - 01.2022
Member Services Representative
Government Printing Office Federal Credit Union
06.2010 - 05.2019
Customer Agent
Government Printing Office Federal Credit Union
12.2005 - 06.2010
Proficient Teller
Marlow Heights Family Service Center Credit Union
05.2001 - 12.2005
Office Technology -
Strayer College
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