Angelina Shipe
Pittsburg,CA
Summary
Goal-oriented, persistent and passionate individual with a Bachelors degree in Psychology, Human Development and Communications from The University of California Davis. I offer a pro-active approach, excellent critical thinking skills, and the important ability to solve complex problems that may arise. I am eager to learn from seasoned professionals, combining cutting edge ideas to implement results focused solutions. Additionally, I am looking for a job that offers the flexibility and opportunity to grow both personally and professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Service Representative
Activities and Recreation Center
07.2022 - Current
- Assist large volume of customers each day with a positive attitude to sell memberships and monitor access privileges.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Respond to customer calls to answer questions about products and services.
- Educate customers about billing, payment processing and support policies and procedures.
- Learn and maintain in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Respond proactively and positively to rapid change.
- Interview and train new staff regarding company operations, policies and services.
Volunteer
Contra Costa County Children and Family Services
08.2016 - Current
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Provided administrative support to department leads to help organize work files and desk areas.
- Coordinated with staff to wrap and deliver gifts to foster homes during the Holiday season
Pro Sales Associate
The Home Depot
12.2020 - 03.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with pro sales customers and monitored their accounts to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient over the phone, cash register and wire transfer operations.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Dance Instructor
Pittsburg Performing Arts Academy
07.2019 - 09.2021
- Answered incoming calls, processed tuition payments as well as registered dance students for appropriate level classes.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Planned routines for recitals and performances.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Encouraged student feedback to allow for active consideration of student views and to make any necessary lesson plan adjustments.
Education
Bachelor of Arts - Psychology, Communications, Human Development
The University of California Davis
Davis, CA06.2023
Associate of Arts - Psychology
Diablo Valley College
Pleasant Hill, CA05.2021
High School Diploma -
Carondelet High School
Concord, CA05.2019
Skills
- Organized
- Energetic
- Customer Service
- Staff Training
- Phone Inquiries
- Troubleshooting
- Customer Retention Strategies
- Team Collaboration
Affiliations
Pittsburg Performing Arts
(August 2012 - Present)
Black Diamond Ballet
(May 2019 - Present)
National Society of Leadership & Success
(April 2022 - Present)
Certification
- First Aid/CPR Certified
- AED Certified
Timeline
Member Service Representative
Activities and Recreation Center
07.2022 - Current
Pro Sales Associate
The Home Depot
12.2020 - 03.2023
Dance Instructor
Pittsburg Performing Arts Academy
07.2019 - 09.2021
Volunteer
Contra Costa County Children and Family Services
08.2016 - Current
Bachelor of Arts - Psychology, Communications, Human Development
The University of California Davis
Associate of Arts - Psychology
Diablo Valley College
High School Diploma -
Carondelet High School
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