Hector Orozco
Montrose,CA
Summary
Patient-focused professional with experience providing compassionate support in healthcare settings, addressing patient inquiries, scheduling, and account-related needs. Known for clear communication, problem-solving, and maintaining professionalism in fast‑paced, team‑based environments.
Overview
2027
2027
years of professional experience
Work History
Member Service Representative
YMCA of The Foothills
La Canada-Crescenta, California
04.2023 - Current
- Delivered bilingual (English/Spanish) facility tours and presentations to prospective members, effectively communicating service offerings and driving member conversion and retention.
- Built strong, long-term relationships through proactive engagement and personalized support, contributing to high retention rates and a positive community culture.
- Supported fundraising and community outreach initiatives, including food distribution and wildfire disaster relief, and earned the Employee Character Award for demonstrating care, honesty, respect, and responsibility.
Memory Care/Assisted Living Internship
Ivy Park at Simi Valley
Simi Valley, California
06.2025 - 08.2025
- Observed and engaged with memory care director and assisted living team to ensure optimal resident care and facility management.
- Assisted lab technicians in managing office paperwork related to medication charting and orders.
- Participated in marketing team meetings to support project discussions. Assisted directors during interviews for new hires by providing logistical support.
- Observed and documented evaluation processes for new residents under guidance of memory care director.
Member Service Representative
Culver-Palms Family YMCA
Culver City, California
- Assisted with annual fundraising campaign for programming and the ability to offer financial assistance
- Participated in community outreach programs such as food distribution
- Supported other staff members and volunteers by providing assistance and maintaining rapport
Volleyball Coach
Brentwood School
Brentwood, California
- Provided guidance for both eighth grade and underclassmen teams
- Collaborated with fellow coaches to develop strategies for upcoming practices and games
- Enforced fundamentals of gameplay to maintain the health and safety of all players
Sales Floor Specialist
General Nutrition Center
East Hollywood, California
06.2012 - 09.2013
- Worked effectively with people of different backgrounds, abilities, opinions, and perceptions
- Presented product assortment to meet customer needs through transparent pricing and open dialogue
- Managed store inventory regularly to have as much stock available for customers
Education
Bachelor of Science - Health Administration
California State University, Northridge
Northridge05-2025
Health Administration
Santa Monica College
Santa Monica, CA12-2023
Skills
- Bilingual (Spanish)
- Adaptable
- Dependable
- Empathetic
- Organized
- Collaborative team member
- Integrity
- Microsoft Office Suite
- Office Equipment
- First AID Certified
- CPR Certified
- AED Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Memory Care/Assisted Living Internship
Ivy Park at Simi Valley
06.2025 - 08.2025
Member Service Representative
YMCA of The Foothills
04.2023 - Current
Sales Floor Specialist
General Nutrition Center
06.2012 - 09.2013
Volleyball Coach
Brentwood School
Member Service Representative
Culver-Palms Family YMCA
Bachelor of Science - Health Administration
California State University, Northridge
Health Administration
Santa Monica College