Zuri Recendiz

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
• Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Effective liaison between customers and internal departments.
• Processed account transactions accurately, ensuring proper documentation and timely processing.

Monitored cash intake to eliminate discrepancies.

• Met demanding business targets with high efficiency and smooth performance.
• Managed store cash intake with high accuracy and prepared daily bank deposits.
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
• Processed customer payments quickly and returned exact change and receipts.
• Met demands of busy collections group by performing high volume of daily calls.
• Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.