Amyah King
Woodbridge,VA
Summary
An experienced professional, looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment
Overview
6
6
years of professional experience
Work History
Member Service Representative
BJ's Wholesale Club
Norfolk, Va
10.2020 - 02.2024
- Provided top tier customer service to members by communicating effectively answering questions and listening to customers needs and concerns
- Demonstrated composure during high-traffic periods and challenging situation, ensuring members satisfaction
- Evaluate and resolve customers complaints by listening and identifying the issue
- Provided information pertaining member fees, benefits policies, and procedure
- Promoted memberships and programs, built relationships with members and program participants
- Meet goals and grow from feedback and coaching
Intern
ADP
Norfolk, VA
05.2022 - 08.2022
- Consulted with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems
- Assist users in determining appropriate software solutions to meet needs
- Develop and provide user training for basic hardware and software use
Cashier/Sales Associate
BJ's Wholesale Club
Woodbridge, VA
09.2017 - 08.2019
- Managing transactions with customers using cash register
- Scanning goods and ensuring pricing and quantities are accurate
- Working in fast pace environment
- Collecting payments handling, cash, and giving correct change
- Having good math skills
- Maintaining a professional appearance
- Maintaining a positive positive and professional attitude towards customers
Education
Bachelors of Science - Cybersecurity
Old Dominion University
Norfolk, VA12.2024
High School Diploma -
Charles J. Colgan Sr. High School
Dumfries, VA06.2019
Skills
- Excellent Customer service
- Verbal Communication
- Written Communications
- Time Management
- Team Lead
- Excellent organizational skill
- Problem Solving
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Documentation review
- Ability to learn new things rapidly and adapt to new environments
- Ability to remain calm in high pressure situations
Timeline
Intern
ADP
05.2022 - 08.2022
Member Service Representative
BJ's Wholesale Club
10.2020 - 02.2024
Cashier/Sales Associate
BJ's Wholesale Club
09.2017 - 08.2019
Bachelors of Science - Cybersecurity
Old Dominion University
High School Diploma -
Charles J. Colgan Sr. High School