Macy LeBlanc
Orange,TX
Summary
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Neches Federal Credit Union
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Verified customer identification and documentation for compliant transactions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Educated and engaged customers with new credit union products and services.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Trained new personnel regarding company operations, policies and services.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Entrusted with opening the branch most mornings and inspecting to make sure everything was in order to start the day.
Teller
Neches Federal Credit Union
03.2021 - 02.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Sales Associate
Water Tree Orange
08.2020 - 02.2021
- Handle money and merchandise for customers as a cashier
- Calculate totals of cash and credit as a cashier
- Make posts on Social media for Marketing (Facebook/Instagram)
- Organize merchandise on shelves making it look presentable to customers
- Sweep and mop floor to make store floor best that it can be
- Make order forms, calls, and emails for products needing to be ordered
- Helped carry water and other things to customers vehicles
- Organized product on website so that it would be presentable to customers
- Carried a key to open and close the store
Cashier
K-Dans Superfoods
06.2018 - 08.2020
- Dispose of waste and anything that remotely looks like it
- Sweep, scrub, and mop the store floor to the best that it can be
- Organize merchandise on shelves making it look presentable to customers
- Help with anything needed in other departments such as the deli or the meat market
- Handle money and merchandise for customers on days assigned as a cashier
- Calculate totals of cash and credit on days assigned as a cashier
- Monitor building improvements
- Carried a key to close store
Education
Liberal Arts Degree -
Lamar State College Orange
Orange, TX12.2019
Skills
- Effective Interpersonal and Communication skills
- Customer-First Mindset
- Excellent Customer Service
- Flexibility
- Social Media Marketing
- Positive Attitude
- Inventory management
- Relationship building
- Issue resolution
- Document processing
- Teamwork and collaboration
- Financial transactions
- Service recommendations
- Problem resolution
Accomplishments
- 12/18, Orange Chamber of Commerce Student of the Month
- 05/18, Graduated #4 with High School Diploma from Community Christian School
- 08/17, Co-enrolled at Lamar State College - Orange
- 05/16, Inducted into National Honor Society
Perfect Attendance Neches Federal Credit Union (2022)
I never had any missed work days during the year 2022 at Neches Federal Credit Union.
Timeline
Member Service Representative
Neches Federal Credit Union
02.2022 - Current
Teller
Neches Federal Credit Union
03.2021 - 02.2022
Sales Associate
Water Tree Orange
08.2020 - 02.2021
Cashier
K-Dans Superfoods
06.2018 - 08.2020
Liberal Arts Degree -
Lamar State College Orange
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