Summary
Overview
Work History
Education
Skills
CPR/AED
Work Availability
Quote
Timeline
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Matthew Gray

Kansas City,KS

Summary

Dedicated Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated Baseball Coach passionate about game and successful leading high-quality program. Effective at collaborating with team, families and other coaches to enable fun, challenging and well-supported competitions. Outstanding scout and recruiter.

Overview

21
21
years of professional experience

Work History

Member Service Representative

Planet Fitness
Kansas City, MO
09.2022 - Current

Baseball Coach

Between The Lines Sports Elite Academy
12.2007 - Current
  • Coached players on specific position requirements such as pitching and catching.
  • Developed plans for trips to play opposing teams.
  • Modeled appropriate behavior on and off field.
  • Planned and directed game strategies.
  • Planned exercise regimens targeting individual needs and enhancing personal results.
  • Conducted three practices each week focused on developing high-performing and well-rounded players.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Educated players on nutrition and positive life choices for better health and performance.
  • Recruited student-athletes of highest caliber to elevate team performance.

Member Service Representative

Planet Fitness
08.2018 - 03.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.

Pharmacy Technician

Walgreens
01.2007 - 03.2008
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Professional Baseball Player

Cincinnati Reds
07.2003 - 04.2006
  • Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
  • Applied discipline and sense of responsibility toward all team and personal activities.
  • Managed time effectively while traveling for games, attending practice and going to classes.
  • Attended all practices, meetings and workouts on time.
  • Determined areas in need of improvement and optimized strategies to strengthen performance.
  • Practiced with team on schedule and trained alone to enhance athletic abilities and contributions to team success.
  • Optimized nutrition, training regimens and lifestyle choices to keep fitness at optimal levels.
  • Interacted professionally with press, fans and individuals from other teams.
  • Participated in youth camps and clinics and offered insight and assistance with improving skills.

Education

BBA - Human Resources Development

Baker University
Baldwin City, KS

Skills

  • Play Strategy Development
  • Equipment Usage
  • Individual Trainings
  • Reading Comprehension
  • Game Rule Expertise
  • Player Supervision
  • Exercise Program Implementation
  • Administrative Oversight
  • Physical Training
  • Group Facilitation
  • Sports Injuries Training
  • Stress Tolerance
  • Budget Development and Administration

CPR/AED

Certified in CPR/AED.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Member Service Representative

Planet Fitness
09.2022 - Current

Member Service Representative

Planet Fitness
08.2018 - 03.2020

Baseball Coach

Between The Lines Sports Elite Academy
12.2007 - Current

Pharmacy Technician

Walgreens
01.2007 - 03.2008

Professional Baseball Player

Cincinnati Reds
07.2003 - 04.2006

BBA - Human Resources Development

Baker University

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Matthew Gray