Courtney Reilly

Lead and support risk oversight of asset management, establishing deep client relationships through on-site risk inspections, training, business environment analysis and reporting.

•Audit and monitor portfolio of assets totaling over $25M on average annually

•Assist both internal and external customers with problem solving techniques aimed at improving business execution while maintaining a 99% client satisfaction rating.

•Routinely train customers with different backgrounds and technical skills to master online management dashboard and reconcile critical inventory management problems.

•Act as liaison between the customer, account management team, distributors and OEM's

•Selected to assist in rewriting the Audit Guide currently being used company-wide in North America, Asia and Europe

•Regularly nominated to direct and lead team discussions during yearly meetings

•Maintained 100% completion of quarterly regulatory training for both Commercial Banking (CB) and Corporate and Investment Banking (CIB) segments.

PLEASE NOTE: Through a series of buyouts, the entities for which I have worked since college graduation were known as Deutsche Financial Services, GE Commercial Distribution Finance, and Wells Fargo Commerical Finance.

• Audited, on average, 30 dealerships and over $50MM a year of assets financed by our floorplan company annually. Reviews included AML, 8300 form, Irregular Bus. Practices, and AP/AR testing.
• Uncovered, on average, $600M a year in unknown current sold units, $215M in prior past due taxes, and $960M in hidden prior sold units that were previously unidentified. Presented and worked with senior leadership on unsatisfactory reviews to form strategy on future dealings.
• Received “Voice of the Customer” awards by receiving 5 out of 5 stars in surveys covering audit quality, professionalism, attention to detail, and customer experience.
• Responsible for over $50M annually in travel expenses on corporate card while maintaining audit schedule with little supervision from managers.
• Connected with our customers during audits by resolving issues/pain points. Continually worked and queried dealers during reviews to escalate issues; helping to ensure high level of service while maintaining risk objectives.