RICKY MAY
Arlington
Summary
Finance professional with expertise in accounts receivable, B2B collections, and customer service, seeking to join Uber's Finance Operations – Order to Cash Service Delivery team. Skilled in managing AR portfolios, developing collection strategies, and ensuring timely resolution of payment issues and disputes. Adept at collaborating with cross-functional teams to streamline processes, maintain compliance, and provide top-tier customer service while recovering outstanding balances. Committed to driving operational efficiency and improving the collections process for Uber's global customer base
Overview
24
24
years of professional experience
Work History
Collections Analyst
Wells Fargo Commercial Finance
05.2023 - 01.2024
- Managed, reviewed and negotiated high risk portfolios consisting of complex delinquent loans of high-level collateral accounts which required special handling and analysis
- Developed and implemented effective collection strategies to recover outstanding balances, improving cash flow and minimizing bad debt
- Maintained a customer-centric approach in all collection activities, balancing the need for timely payments with maintaining strong customer relationships
- Collaborated with the credit department to assess credit risk, ensuring appropriate credit limits were set for clients, reducing potential financial exposure
- Monitored collection performance, analyzing trends and adjusting strategies to optimize recovery efforts and enhance customer satisfaction
- Worked cross-functionally with finance and sales teams to resolve collection challenges and ensure seamless communication with customers
Collections Account Manager
BMO Transportation Finance
10.2021 - 01.2023
- Monitored payment patterns and account history to proactively identify potential payment issues, enabling early resolution and reducing the risk of outstanding invoices
- Tracked and analyzed AR portfolio performance, providing actionable insights to management for optimizing collections strategies and improving recovery rates
- Prepared monthly projections while implementing proactive collection measures based on account reviews
- Managed a portfolio of 500 high-risk accounts, each with an average balance of $100,000
US Army
01.2000 - 01.2022
Stage Account Manager
Santander Consumer USA
08.2013 - 05.2017
- Managed delinquent accounts by reducing past-due balances and minimizing losses through repossession, negotiating payment terms for accounts 10–120 days overdue
- Engaged with dealers to solicit offers and sell maturing inventory, using sales analytics to determine the most effective course of action and strengthen business relationships
- Administered repossession portfolios by analyzing inspections, invoicing customers for abuse/overuse, and updating accounts through RMS and CASS, including processing invoices and releasing titles for paid accounts
Education
Bachelor of Business Administration - Marketing
Texas Women's University
Denton, TX01-2020
Skills
Microsoft Office Suite, SAP, Problem-Solving, Data Analysis & Reporting, ERP Systems Experience, Collections Software and CRM Tools, Detail-Oriented, Results-Driven, Communication & Negotiation, Customer Service Expertise
Accomplishments
- Collection Recovery Improvement, Increased collection recovery rate by 25% in 6 months through strategic account follow-ups.
- Portfolio Delinquency Reduction, Reduced portfolio delinquency by 15% within one year at BMO Transportation Finance.
- Team Retention Success, Trained and mentored 10 new associates leading to a 100% team retention rate.
- Customer Satisfaction Achievement, Achieved 90% customer satisfaction in debt resolution through effective communication techniques.
Timeline
Collections Analyst
Wells Fargo Commercial Finance
05.2023 - 01.2024
Collections Account Manager
BMO Transportation Finance
10.2021 - 01.2023
Stage Account Manager
Santander Consumer USA
08.2013 - 05.2017
US Army
01.2000 - 01.2022
Bachelor of Business Administration - Marketing
Texas Women's University
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