Courtney Rhian
Muncy,PA
Summary
Proven Bar Server at Muncy American Legion, adept in multitasking efficiency and fostering teamwork, significantly enhanced bar revenue through strategic upselling and exceptional service. Demonstrated adaptability under pressure, excelling in a fast-paced environment by prioritizing customer satisfaction and safety.
Overview
1
1
year of professional experience
Work History
Bar Server
Montgomery American Leigon
01.2024 - Current
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
Bar Server /waitress
Muncy American Leigon
11.2023 - 01.2024
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
- Assisted in employee training initiatives, mentoring new hires on proper serving techniques and company policies.
- Developed strong product knowledge through regular tastings and training sessions, enabling confident recommendations for customers seeking guidance on beverage selections.
- Ensured smooth operations during events such as weddings or corporate gatherings, coordinating with event planners on drink service schedules and menu offerings.
- Streamlined drink preparation processes by mastering efficient pouring techniques and multitasking skills.
- Strengthened relationships with regular patrons through personalized interactions while maintaining professional boundaries.
- Improved the overall ambiance of the bar area through careful attention to lighting, music selection, and table arrangements.
- Consistently met sales targets by effectively promoting daily specials and seasonal offerings to patrons.
- Safeguarded patron well-being by monitoring alcohol consumption levels and arranging alternative transportation when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Prepared hot coffee and tea according to customer requests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Ged - BASICS
GED TESTING
Williamsport, PA05.2008
Skills
- Multitasking efficiency
- Workplace Safety
- Teamwork orientation
- Cleanliness standards
- Hygiene practices
- Efficient multitasking
- Cleanliness and sanitation
- Professional Appearance
- Supply Restocking
- Teamwork and Collaboration
- Warm and Friendly
- Reliable and Responsible
- Attention to Detail
- Cleaning and sanitizing
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- High Energy and Stamina
- Cool Under Pressure
Timeline
Bar Server
Montgomery American Leigon
01.2024 - Current
Bar Server /waitress
Muncy American Leigon
11.2023 - 01.2024
Ged - BASICS
GED TESTING
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