Courtney Richwine
Elwood,IN
Summary
Motivated Operations Specialist with experience and success in creating departmental efficiency. Able to provide cross-functional change, while managing complex projects.
Overview
2022
2022
years of professional experience
Work History
MTSS Interventionist/SPED Instruction
Lapel Elementary School
- Progress Monitor student growth through Dibels Digital
- Implementation of nationally recognized interventions
- Collaborate with administration on resources needed for interventions
- Review state testing, classroom, and benchmarking data for entry into the program
- Utilized diverse approaches in teaching, technology, and behavior modification.
Revenue Operations Manager
Kinney Group, Inc.
10.2020 - 08.2021
- Lead the design, build, execution, operation, and sustainment of our CRM systems
- Provided sales team models, forecasts, and reports to Executive Team and the Board of Directors
- Established and enforced quality assurance standards associated with Statements of Work, quotes, and other pre-sales documents provided to customers and partners
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Sr. Procurement Specialist
Avtex Solutions, LLC
06.2019 - 10.2019
- Facilitated communication between internal stakeholders and suppliers, improving collaboration throughout the procurement lifecycle.
- Managed a diverse portfolio of suppliers, ensuring compliance with company standards and policies.
- Achieved cost savings by conducting comprehensive spend analysis and identifying areas for improvement.
- Collaborated with cross-functional teams to develop robust procurement strategies aligned with organizational goals.
- Streamlined procurement processes for increased efficiency with the implementation of an automated purchasing system.
Sales Operations Specialist
Kinney Group, Inc.
02.2019 - 06.2019
- Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
- Provided ongoing training and support to sales team members, driving continuous improvement in performance metrics.
- Created comprehensive reports on sales performance metrics for senior leadership review, enabling informed decision-making processes.
- Implemented CRM system upgrades, enhancing team productivity and customer relationship management capabilities.
- Managed key account relationships, ensuring client satisfaction through prompt issue resolution and proactive communication.
Procurement Enablement and Operations
Genesys/Interactive Intelligence
01.2017 - 09.2018
- Managed the selection and design of procurement applications
- Developed and communicated company wides Procurement Policy Changes
- Coordinated with Finance, Legal, IT and other internal stakeholders to define business requirements and ensure the business process is consistent with policies and procedures.
- Lead and coordinated change management activities and project implementation.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Sociology
Ball State University
Skills
- Solution Oriented
- Conflict Resolution
- Detail Driven
- Collaborative Team Member
- Experience adapting to multiple technical platforms within a business
- Software experience: Microsoft Dynamics 365, HubSpot, Salesforce, Tableau, Netsuite/Oracle, Coupa, Docusign, PandaDoc, ServiceNow
Timeline
Revenue Operations Manager
Kinney Group, Inc.
10.2020 - 08.2021
Sr. Procurement Specialist
Avtex Solutions, LLC
06.2019 - 10.2019
Sales Operations Specialist
Kinney Group, Inc.
02.2019 - 06.2019
Procurement Enablement and Operations
Genesys/Interactive Intelligence
01.2017 - 09.2018
MTSS Interventionist/SPED Instruction
Lapel Elementary School
Bachelor of Science - Sociology
Ball State University
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