Aleigha Blair

I was a service representative for the Federal Employee Program, Blue cross blue shield. I discuss claims, benefits, and eligibility with members and providers.

This job requires you to retain a lot of information about technology, insurance, and communication with both our team and the people who call.

Some other experiences include:

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.