Courtney Riley
Chipotle
Cincinnati,OH
Summary
McDonald's, Cincinnati, OH, 2019 Crew Member/Cashier Duties included greeting guests, taking food and drink orders, preparing food and drink, maintaining a clean work environment, and answering questions about menu items and promotions Operated drive-thru windows and took inventory; used cash registers, ovens, microwaves, and
1
Language
1
Certification
10
years of professional experience
Work History
Crew Team Member
1 Month- Prepared ingredients and assembled menu items with consistency and speed.
- Delivered friendly guest service while taking accurate orders and resolving concerns.
- Maintained food safety standards through proper handling, storage, and sanitation practices.
- Restocked service and prep areas to support smooth shift operations.
Team Lead
2 Months- Supervised shift operations, ensuring smooth service flow and consistent guest experience.
- Trained team members on food safety, service standards, and station procedures.
- Coordinated opening and closing tasks, maintaining readiness for daily operations.
- Monitored food quality and presentation to support brand standards and customer satisfaction.
KFC Team Member
1 Year 2 Months- Prepared menu items following KFC recipes and quality standards.
- Operated POS system to process orders accurately and efficiently.
- Delivered friendly customer service and resolved order questions promptly.
- Maintained clean, sanitized workstations and dining areas throughout shifts.
Inbound Call Center Representative
5 Months- Left do to management was a great job worked on the Vermont project housing homeless people
Encoder
1 Year- Scanned labels; operated a hand or foot activated barcode or optical character reader
- Entered partial address information if/when a label cannot be scanned
- Maintained encoding station: conducted initial set up, changed labels and break-down at the end of shift
Food Service Cashier/Crew Member
- Trained for ringing up orders on cash registers, operating grills and fryers, running the drive thru windows, assembling sandwiches, and bagging orders
- Adhered to all health and safety guidelines set out by the company and the state
- Possessed and exhibited a positive attitude, interpersonal communication skills, and a strong work ethic; Took care of any additional duties for team members as assigned by shift lead, or manager to perform
Cashier
- Always greeted every guest with a smile, offered a sincere welcome acknowledging new and returning guests as appropriate, and ensured they knew their choice to come to Frisch's was appreciated
- Seated the guest promptly in a section that offered the best opportunity for quick attentive service
- Handled guest comments and concerns with tact and professionalism to guest satisfaction and involved management as necessary, if a complaint was mentioned
Education
Diploma
- Upper secondary education
- High school diploma or GED
Skills
Basic math
Debits & credits
Age verification regulations
Materials handling
Grocery store
POS systems
Patient care
Veterinary experience
Retail management
Food ordering
Cash register
Kitchenware cleaning
Filing
Cooking
Leadership
Self-directed
Continuous Improvement
Microsoft Outlook
Communication skills
Gift wrapping
Client services experience
Greeting customers
Customer inquiry handling
Food handling
Customer returns handling
Kitchen health and safety standards
Refund processing
Sales
Shift management
Detailed & Organized
Restaurant experience
Payment card processing
Dishwasher experience
Cash handling
Door-type dishwashers
Phone customer support
Home health
Friendly and Outgoing
Managing hospitality teams
Food service health code compliance
Phone etiquette
Food safety
Food industry
Dishwashing
English
Shipping documentation
Microsoft Office
Guest services
Bussing
Retail math
POS
Time Management
Stocking
First aid and CPR
Kitchen equipment sanitization
Computer skills
Attention to detail
Hospitality
Retail sales - Retail sales experience (11-15 years)
Retail security monitoring
Phone communication
Ability to Multi-task
Providing Customer Solutions
Managing food service teams
Ability to follow instructions
Team management
Animal restraint
Forklift
Decision making
Food service
Microsoft Word
Microsoft Powerpoint
Packing
Product demos
Team development
Receiving shipments
Home care
Host/hostess experience
Construction painting
Strong Communication
Customer service
Microsoft Excel
Barista experience
Front desk
Shopify POS
Clothing store experience
Driving
Manufacturing facility experience
Supervising experience
Restaurant management
Customer communication
Merchandising
Payment verification
Convenience store experience
Operations management
Hospitality industry experience
Accomplishments
I have over 10 years within customer service. I compeleted the raising star program in 2018. I have compeleted high school in 2011. I have had mangement roles in roles such as wingstop , Cava. I also have a serve safe cerificate from cava during training in OK.
Certification
Driver's License, July 2021 to December 2026, First Aid Certification, Certified Home Health Aide, CPR Certification
Section name
- Credentials & Certifications
- Currently in medical assistant program Fortis college
Languages
English
Native or Bilingual
Timeline
Crew Team Member
Chipotle
09.2026 - Current
Team Lead
Cava Grill
06.2026 - 08.2026
Inbound Call Center Representative
RDI
11.2025 - 04.2026
KFC Team Member
KFC
04.2025 - 06.2026
Encoder
DHL
01.2018 - 01.2019
Food Service Cashier/Crew Member
McDonald's
01.2018 - 01.2018
Cashier
Frisch's
01.2017 - 01.2017
Hughes Center School
Diploma