Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Proactive and meticulous Leader with 4 years of experience in hotel hospitality industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Reliable, Dependable and Efficient to meet all expectations of a company
Overview
7
7
years of professional experience
Work History
Front Office Manager
Crestline Hotels
03.2021 - Current
Prepared reports to assist business leaders with key decision making and strategic operational planning.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Coached employees through day-to-day work and complex problems.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Delivered performance reviews, recommending additional training or advancements.
Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Developed procedures to establish accurate and organized check-in and check-out processes.
Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Social Media Marketing Intern
WestIn
06.2023 - 02.2024
Designed and presented social media campaign ideas.
Contributed to mock-ups, email campaigns, and social media content.
Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
Conducted daily updates to social media profiles to boost company online presence.
Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
Responded to comments, posts, and questions from various channels under supervision of social connectors in the network.
Executive Administrative Assistant
Crestline Hotels
03.2022 - 02.2023
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Updated spreadsheets and created presentations to support executives and boost team productivity.
Used software to coordinate meetings, appointments, and tasks senior executives.
Documented and distributed meeting notes to identify, analyze, and improve workflows.
Seamlessly interacted with colleagues to plan and complete special projects.
Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
Answered high volume of phone calls and email inquiries.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Administrative Coordinator
Paramount Builders Inc
09.2017 - 08.2021
Prepared detailed documents and reports in adherence administrative processes.
Collaborated in timely processing of billing and accounts receivables.
Worked closely with others to accomplish timely invoicing and accounts receivables.
Monitored and directed incoming mail and prepared outgoing mail.
Assisted management with special projects to complete all tasks by deadlines.
Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Coordinated and scheduled meetings and appointments to keep organization running smoothly.
Maintained databases and contact lists to keep important contact information accurate and up to date.
Maintained office calendars to track important dates and deadlines.
Developed and implemented organizational systems to streamline daily operations.
Education
High School Diploma -
Bryant And Stratton College - Newport News
Virginia Beach, VA
05.2015
High School Diploma -
Princess Anne High School
Virginia Beach, VA
05.2015
Skills
Documentation and control
Workflow Coordination
Records Management
Complaint Handling
Relationship Building
Team Management
Data Entry
Schedule Management
Exceptional communication
Effective Multitasking
Inquiry response
Payroll and budgeting
Hospitality services
Conflict Management
Employee Supervision
Administrative Support
Staff Management
Timeline
Social Media Marketing Intern
WestIn
06.2023 - 02.2024
Executive Administrative Assistant
Crestline Hotels
03.2022 - 02.2023
Front Office Manager
Crestline Hotels
03.2021 - Current
Administrative Coordinator
Paramount Builders Inc
09.2017 - 08.2021
High School Diploma -
Bryant And Stratton College - Newport News
High School Diploma -
Princess Anne High School
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