Courtney Ritchie
Logan,UT
Summary
With a proven track record at JBS Beef Plant, I excel in supplier quality management and fostering team growth. My expertise spans from enhancing QA processes to training adept teams, significantly improving operational standards. Skilled in record-keeping and leveraging active leadership, I drive excellence in plant operations and quality inspections.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Quality Assurance Supervisor
JBS Beef Plant
08.2016 - Current
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Monitored auditing processes, development and user acceptance testing.
- Provided development team with insights and recommendations for Safety Chain app and feedback for improvement.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Used Excel and Microsoft 365 to maintain database of test reports and calibration records.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Reported production malfunctions to managers and production supervisors.
- Recorded, analyzed, and distributed statistical information.
- Implemented new quality assurance and customer service standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Moved up throughout time at company, from fat/bone picker to QA technician then Team Leader to Production Supervisor and finally, QA Supervisor.
Welder Helper
ICON Health & Fitness
08.2014 - 05.2015
- Fetched materials, equipment, and tools for welding professionals.
- Removed trash and excess materials to clean up work areas.
- Chipped off excess weld, slag, and spatter using hand tools.
- Prepared welding equipment to perform advanced welding work.
- Fabricated shop parts directly from blueprints.
Backroom Zone Supervisor
Wal-Mart Supercenter
07.2011 - 02.2013
- Organized and rotated back stock for easy replenishment.
- Verified proper tagging, hanging and coding of new merchandise.
- Moved up quickly, started as Overnight stocker to overnight support manager to Backroom Zone supervisor.
Customer Service Cashier
Bell Oil & Gas
03.2007 - 12.2010
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Worked at 3 different locations: Coalville, Silver Creek and Best Western owned by same company in Coalville, UT.
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Waitress Trainer
Polar King
09.2007 - 04.2010
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Utilized effective communication techniques to support server learning and comprehension.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Maintained shifts not covered.
- On call at all times.
Education
GED -
North Summit High School
Coalville, UT06-2017
Skills
- Supplier quality management
- Quality inspections
- Temp verifications
- Pre-operational Inspections and operational records
- Record Keeping
- Training
- Knowledge of plant operations including maintenance and sanitation duties
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 to 40 staff members.
- Documented and resolved sanitation and quality standards which led to minimizing downtime and customer claims.
Certification
- Food Safety System Certification 22000 – FSSC 22000.
- HACCP Certification Training completed through FSNS.
- Worked hand-in-hand with USDA.
Timeline
Quality Assurance Supervisor
JBS Beef Plant
08.2016 - Current
Welder Helper
ICON Health & Fitness
08.2014 - 05.2015
Backroom Zone Supervisor
Wal-Mart Supercenter
07.2011 - 02.2013
Waitress Trainer
Polar King
09.2007 - 04.2010
Customer Service Cashier
Bell Oil & Gas
03.2007 - 12.2010
- Food Safety System Certification 22000 – FSSC 22000.
- HACCP Certification Training completed through FSNS.
- Worked hand-in-hand with USDA.
GED -
North Summit High School
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