Courtney Robertson

Managed 250+ doors between 7 different multi-family apartment complexes, prepared and processed 3 day notices, served 14/30 notices for lease violations, served termination notices,mitigate resident disputes, collected rent monies, managed all tenant rental accounts, - accounts receivables, processed rental applications, run credit and background checks & review for eligibility, prepare all lease documents and addendums for new move-ins and yearly lease renewals, complete deposit returns for all monthly move-outs, follow-up with maintenance and ensure make readies are completed and units are rent ready, complete weekly bank deposits, manage available listings on Zillow, scheduled and assisted in the showing of available units, maintain a 95% monthly occupancy rate in order to receive monthly bonuses.

Manage inbound calls and correspondence (email, mail, letters, packages), created & maintained detailed administrative processes and procedures to drive efficiently and accuracy, manage inbound
shipments, walk-in customers and salesmen, assist in office organization, assisted coworkers and other staff members with special tasks on a daily basis, printing project plans, complete traffic control and pavement marking material certification for Kansas Department of Transportation and/or other Contractors, reconcile fleet fuel statements on a monthly basis, input documents, correspondence and material quantities into project management system.

Managed over 400+ tenant rental accounts (single-family houses & multi-family complexes), familiar with delivering 3 day notices for non-payment, served 14/30 notices for lease violations, served termination notices, mitigate resident issues/disputes, managed accounts receivable, first point of contact for clients and vendors. First point of contact for after-hours emergency maintenance calls, Schedule and oversee daily maintenance, construction and cleaning staff, complete move-out inspections and documentation, complete move-out charges, coordinate with staff and outside vendors to complete the make ready process to get units
turned over in a timely manner to re-rent, prepare and send out weekly and monthly reports on past due accounts, prepare and ensure all lease documents are completed and submitted properly. Prepare/submit collection documents, attend collection pre-trials and bench trials. Familiar with handling confidential information - processed rental applications, ran credit reports, submission of background/criminal checks, determine applicant eligibility. Scheduled and assisted in the showing of rental properties, managed rental property listings on company website, Zillow, Facebook, etc.