Courtney Robertson
Thomaston,GA
Summary
Dynamic Patient Financial Services Representative with extensive experience at Piedmont Urgent Care, excelling in insurance verification and claims processing. Proven ability to enhance patient relationships while ensuring compliance with healthcare regulations. Skilled in electronic health records and adept at resolving billing discrepancies, contributing to improved financial operations and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Financial Services Representative
Piedmont Urgent Care By Wellstreet
Newnan, Georgia
10.2022 - 04.2024
- Processed patient insurance claims and verified eligibility for services.
- Assisted patients with billing inquiries and resolved account discrepancies.
- Managed collections for outstanding balances while maintaining patient relationships.
- Coordinated with healthcare providers to gather necessary documentation for claims.
- Utilized electronic health record systems to ensure accurate patient information.
- Collaborated with team members to streamline financial processes and improve efficiency.
- Maintained compliance with healthcare regulations and organizational policies in billing practices.
- Maintained accurate records of all financial transactions.
- Verified eligibility for patients prior to appointment scheduling.
- Ensured HIPAA compliance when handling confidential patient information.
- Managed customer accounts and resolved discrepancies through effective communication.
- Managed high volume inbound calls to address customer inquiries and concerns.
- Provided detailed product information and guided customers through the ordering process.
- Followed up on escalated issues to ensure timely resolutions for customers' needs.
Clerical Worker
Piedmont Orthopedics- OrthoAtlanta
Stockbridge, Georgia
10.2021 - 10.2022
- Managed patient scheduling and appointment confirmations for orthopedic consultations.
- Processed medical records and maintained patient files for accuracy and compliance.
- Assisted in insurance verification and pre-authorization for orthopedic procedures.
- Handled incoming calls, providing information and directing inquiries to appropriate staff.
- Trained new clerical employees on office procedures and software systems.
- Prepared reports using Microsoft Office applications including Excel, Word, and PowerPoint.
- Educated patients on proper use and maintenance of medical devices.
- Maintained and repaired durable medical equipment for patients' needs.
Ophthalmic Technician
Eye Center Of Atlanta P.C
Atlanta, GA
09.2017 - 10.2021
- Assisted patients with eye exams and diagnostic procedures at Atlanta Eye Center.
- Prepared examination rooms and maintained equipment for efficient workflow.
- Documented patient information and test results accurately in electronic health records.
- Educated patients on eye health, preventative care, and available treatment options.
- Provided support during surgeries, including instrument handling and patient monitoring.
- Managed correspondence and maintained filing systems for efficient document retrieval.
- Coordinated office supplies inventory and placed orders to ensure availability.
- Assisted in scheduling appointments and managing calendars for team members.
- Answered phone calls and directed them to the appropriate personnel.
- Processed and reviewed billing statements for accuracy and compliance.
- Managed customer inquiries regarding billing discrepancies and payment options.
Clerical Office Staff Member
Family Medical Center
Griffin, Georgia
09.2016 - 09.2017
- Managed patient scheduling and appointment confirmations for efficient office flow.
- Assisted in maintaining accurate patient records and confidential information management.
- Processed insurance claims and verified patient coverage with insurance providers.
- Responded to patient inquiries via phone and in person with professionalism and care.
- Supported administrative tasks, including filing, data entry, and report preparation.
- Greeted visitors, answered phones and provided customer service.
Ophthalmic Technician
Atlanta Eye Center
Atlanta, GA
01.2013 - 09.2016
- Assisted patients with eye exams and diagnostic procedures at Atlanta Eye Center.
- Prepared examination rooms and maintained equipment for efficient workflow.
- Conducted visual tests, including acuity and field tests, for patient assessment.
- Instructed patients on pre- and post-operative care for ophthalmic procedures.
- Documented patient information and test results accurately in electronic health records.
- Educated patients on eye health, preventative care, and available treatment options.
- Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.
- Administered eye drops to patients as directed by physician.
- Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
- Performed visual acuity tests, tonometry, refraction and other vision tests.
- Assisted customers in selecting appropriate eyewear based on needs and preferences.
- Conducted vision tests to determine prescription accuracy and lens requirements.
- Maintained inventory of eyeglasses, lenses, and optical supplies for efficient service.
- Fitted eyeglasses and contact lenses, ensuring proper alignment and comfort.
- Updated patient records accurately to ensure comprehensive service history tracking.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Barista
Starbucks
Griffin, Georgia
08.2013 - 06.2014
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the workspace and equipment.
- Engaged with customers to provide a welcoming experience.
- Followed recipes to create specialty drinks according to company standards.
Education
High School Diploma -
Griffin High School
Griffin, GA06-2012
Skills
- Insurance verification
- Claims processing
- Financial documentation
- Electronic health records
- Compliance management
- Patient relationship management
- ICD-10 Knowledge
- Microsoft Word
- Microsoft Exel
Timeline
Patient Financial Services Representative
Piedmont Urgent Care By Wellstreet
10.2022 - 04.2024
Clerical Worker
Piedmont Orthopedics- OrthoAtlanta
10.2021 - 10.2022
Ophthalmic Technician
Eye Center Of Atlanta P.C
09.2017 - 10.2021
Clerical Office Staff Member
Family Medical Center
09.2016 - 09.2017
Barista
Starbucks
08.2013 - 06.2014
Ophthalmic Technician
Atlanta Eye Center
01.2013 - 09.2016
High School Diploma -
Griffin High School