Courtney Robotham
Newark,NJ
Summary
Friendly professional with exceptional attention to detail and dynamic customer engagement skills. A reliable Reservations Agent promoting efficiency in fielding phone calls, answering emails and finding solutions to problems.
Overview
22
22
years of professional experience
Work History
Reservations Agent
EmpireCLS
05.2017 - Current
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Coordinated special requests from guests such as room preferences or dietary requirements with relevant departments for optimal guest satisfaction levels.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
Supervisor
Qdoba Eats
11.2020 - 05.2022
- Created and managed project plans, timelines and budgets.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Devised and implemented processes and procedures to streamline operations.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Supervisor
Dunkin' Donuts
06.2002 - 04.2014
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Maintained compliance with company policies, objectives, and communication goals.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Created and managed project plans, timelines and budgets.
Education
Associate of Science - Medical Technology
Lincoln Technical Institute - Edison
Iselin, NJ04.2007
High School Diploma -
Irvington High School
Irvington, NJ06.2005
Skills
- Issue Resolution
- Group Travel
- International Travel
- Pricing Data
- Relationship Building
- Upselling and Cross Selling
- Customer Engagement
- Phone and Email Etiquette
- Customer Service
- Cancellation processing
Timeline
Supervisor
Qdoba Eats
11.2020 - 05.2022
Reservations Agent
EmpireCLS
05.2017 - Current
Supervisor
Dunkin' Donuts
06.2002 - 04.2014
Associate of Science - Medical Technology
Lincoln Technical Institute - Edison
High School Diploma -
Irvington High School
Similar Profiles
Lena FashehLena Fasheh
On-Site Representative at EmpireCLSOn-Site Representative at EmpireCLS
Anatolii SorokaAnatolii Soroka
Limo Driver at EmpireCLSLimo Driver at EmpireCLS
Cyrus SaadatiCyrus Saadati
Social Media Marketing Manager at EmpireCLS Worldwide Chauffeured ServicesSocial Media Marketing Manager at EmpireCLS Worldwide Chauffeured Services
Satoria HousemanSatoria Houseman
Procedure Scheduler at Hackensack Meridian Health Mountainside Medical GroupProcedure Scheduler at Hackensack Meridian Health Mountainside Medical Group
Tope BodundeTope Bodunde
Cleaning Contractor at Self Employed ServicesCleaning Contractor at Self Employed Services