Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Opal Francis

Houston,TX

Summary

Knowledgeable Reservations Agent willing to go the extra mile to turn prospects into happy customers. Promoting a great work ethic coupled with exemplary communication skills. Dedicated to building rapport with customers through active listening and effective communication skills. Attention to detail, great organizational skills, and the desire to drive business opportunities.

Overview

5
5
years of professional experience

Work History

Reservations Agent

United Airlines
Houston, TX
08.2022 - Current
  • Managed customer complaints professionally with a focus on resolution and satisfaction.
  • Explained fare rules and regulations to customers while helping them select appropriate flights.
  • Troubleshot technical problems encountered during online bookings or ticket purchases.
  • Advised customers on available options regarding their travel plans when faced with delays or cancellations due to weather or mechanical issues.
  • Handled special requests from passengers such as additional baggage allowance or upgrades.
  • Researched and resolved customer issues.

Marketing Coordinator

Define Your Beauty
Houston, TX
05.2023 - 12.2023
  • Provided support in the planning, coordination, and execution of promotional campaigns.
  • Assisted in developing content for websites, blogs, and social media platforms.
  • Developed and implemented marketing plans and strategies to boost company visibility.
  • Analyzed customer feedback to inform product improvements or new offerings.
  • Created reports summarizing performance results against established goals.
  • Performed administrative tasks such as maintaining records of expenses incurred during campaigns.
  • Provided support in product development by conveying market demands and customer preferences.

Beauty Advisor & Hair Coordinator

Sephora
New York, NY
11.2019 - 08.2022
  • Provided customers with product advice and recommendations based on their individual needs.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Attended product training sessions to stay updated on new products and trends in the industry.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
  • Created a positive shopping experience for each customer through effective communication skills.

Education

Some College (No Degree) - Beauty Industry Essentials Marketing & Management

Fashion Institute of Technology
New York, NY

Skills

  • Email Etiquette
  • Issue Resolution
  • Marketing Strategies
  • adaptability
  • Project Management
  • Leadership & Team Management
  • collaborative
  • Creative Problem Solving

Languages

English
Native/ Bilingual
Hebrew
Native/ Bilingual
Arabic
Limited

Timeline

Marketing Coordinator

Define Your Beauty
05.2023 - 12.2023

Reservations Agent

United Airlines
08.2022 - Current

Beauty Advisor & Hair Coordinator

Sephora
11.2019 - 08.2022

Some College (No Degree) - Beauty Industry Essentials Marketing & Management

Fashion Institute of Technology

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Opal Francis