Courtney Rodrigue

• Determined business development opportunities and implemented effective strategy for client acquisition.
• Liaised with channel partners to build business.
• Prepared budgets and approved budget expenditures.
• Acted as main point of contact in matters relating to client concerns and needs.
• Planned and organized public relations and promotional events.
• Maximized outreach by implementing marketing strategies to grow customer base.
• Liaised with high-value accounts, fostering personal relationship and top-of-mind awareness to capture emerging business opportunities early.
• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.

• Established operational guidelines and identified opportunities for improvement.
• Set goals and expectations for direct reports using performance review process, holding staff accountable.
• Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
• Communicated clear and consistent messages regarding departmental goals to produce desired results.
• Developed and maintained client relationships to grow business and improve account retention.
• Directed recruitment, selection and hiring processes.
• Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
• Reviewed information and elements regularly on websites and pages for accuracy and functionality.
• Identified and resolved website glitches, server problems and incorrect formatting.
• Designed websites, portals and large-scale web applications for multiple clients.
• Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.

• Processed financial documents, contracts, expense reports and invoices.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Tracked project performance data to generate reports.
• Provided secretarial and office management support while building cooperative working relationships.
• Created data with multiple Microsoft programs for record-keeping and reporting while building a database.
• Transferred data from hard copies to digital databases, organizing information in new formats.
• Supported data entry across departments as requested, switching promptly to new projects.

• Trained and mentored associates to teach daily tasks and procedures.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Created and maintained sales environment to support business objectives.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Organized venues, budgets, guest lists, catering and event timelines.
• Unloaded equipment from trucks to assist in setting up venue for events.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.

• Encouraged return visits and created customer loyalty by establishing and developing relationships with gaming customers.
• Responsible for multiple cash drawers.
• Checked with customer to ensure that they enjoyed their meals and took action to correct any problems.
• Describing menu items/daily specials in detail and providing recommendations when requested.
• Ensured that all server stations were stocked and working areas were clean at all times.
• Implementation of monthly reports on the team performance.
• Preparation of meetings to measure improvement and goals.

Honor Society in recognition of Scholarship, Leadership, & Service March 2013