Courtney Rogers

• Operated CAD and radio systems to efficiently dispatch emergency services.
• Monitored multiple communication channels for real-time incident reporting and updates.
• Assisted first responders by providing critical information and situational awareness during emergencies.
• Coordinated with law enforcement and medical personnel to ensure proper response efforts.
• Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
• Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
• Developed crisis management strategies to improve response times in high-pressure situations.
• Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
• Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.

Host

• As the first point of contact for guests, I am responsible for creating a warm and welcoming atmosphere. I guide guests to their seats and ensure they feel valued and comfortable throughout their dining experience.
• I ensure guests are greeted warmly and escorted to their tables.
• Manage reservations and coordinate proper communication with the team when necessary.
• Before service, and during we are required to place menus at the correct seats placements and ensure the table is set up accordingly before guests are brought to their table.
• Assist bussers and food runners by providing assistance in (pre) bussing and resetting tables and refilling water as needed throughout the night.
• Acknowledging guests as they exit, concluding their experience with one last impression before they walk out of the restaurant.

Food Runner

• In this role, I am accountable for ensuring timely and accurate food delivery, contributing to the guests experience in the restaurant. I gained in-depth knowledge of the menu and developed understanding of proper etiquette while working closely with both servers and kitchen staff.
• Deliver appetizers and entrées to the appropriate tables and ensure guests are provided proper utensils needed for each course.
• Support servers and kitchen staff, embodying a team centered environment.
• Buss and reset tables, completing side work and assisting with closing duties to support overall restaurant operations.
• Kitchen Pick-Up
• During staffing shortages, I stepped up to support our kitchen staff.
• My responsibilities included food prep and engaging with guests in an open kitchen setting.
• Assisting in kitchen prep and ensure proper set up for service, ensuring the kitchen was prepared and supported throughout the shift.
• Plate entrees and prepared sides, maintaining presentation standards and food quality.
• Welcome and engage with guests by answering questions about meal preparation, supporting that interactive dining experience Sage Room aims to provide.

Server

• As a server, I am expected to provide proper service that ensures a memorable dining experience for guests.
• I am required to posses thorough knowledge of the menu, alongside our alcoholic beverages, liquor, beer, and wine list.
• Communicating chef specials to guests and answer guests questions about food and drinks.
• Offer attentive and thoughtful service, anticipating guest needs and ensuring guest satisfaction throughout the night.
• Pre-buss tables throughout service, leaving only what the guest presently needs.
• Preparing and presenting desserts to guests when ordered, and conclude the experience by presenting the check in a timely fashion, aiming to leave a lasting impression that encourages guests to return.

I began working at Jeremiah’s Italian Ice when they first opened back in October 2020. This franchise chain was the first Jeremiahs based in the Carolinas. This position allowed me to learn and grow with the company from the ground up alongside my coworkers, managers, and owner. I was offered the position of Shift Leader, which opened me up to a world of learned leadership skills.

• As a shift leader, I was ultimately the stand-in manager on duty, making sure that under my watch everything was up to standards set by my manager.
• My main responsibility was making sure the store was up to standard regarding cleanliness and ensuring all servers were performing their job properly and thoroughly. I was in charge of cash management, employee training/franchise training, standard cleaning duties, time management, and labor control of the shift.
• As my first job in the restaurant industry and customer service, it taught me how to withstand and function under stressful conditions and actively plan strategically to anticipate operational needs. I learned to work cohesively alongside other shift leaders on the schedule and work through disagreements in management styles.
• Lastly, I want to note the time management skills I learned through working with this company. As shift leaders, we were usually coupled up for the closing shifts, while morning shifts we only required one opener. By the end of my time there I was primarily an opener. I was accountable for setting the night shift up for success through personally devised strategies I had constructed for myself. Because we made all the Italian ice in-house, I was accountable for preparing all thirty-two flavors before opening hours, during which I had roughly two hours to prep, open cash registers, and set up the lobby and outside patio, all while calculating what backup ices to make in anticipation of the evening rush.
• My morning responsibilities were key to a successful shift, and through my hard work during this time, I was awarded employee of the quarter. I consider this job a significant example of my leadership skills and management.

I was initially hired as a Basic Lifeguard, but was later promoted to a management position, which I held for two consecutive summer seasons.

My responsibilities included enforcing and explaining the rules and regulations to ensure the safety of patrons, monitor the pool for unsafe activity and recognize signs of danger, staying alert and ready to take action. On top of that I handled HOA disputes and regulations on top of my management at Trident. I handled and devised scheduling and exercised equal staff opportunities, managing peers of the same age, ensuring pool duties were carried out efficiently when I was off duty. I carried the responsibility of opening and closing the pool, being in charge of upkeep and maintenance of the pool in means of cleanliness and chemical upkeep.

• Supervised daily operations and ensured adherence to safety protocols for one facility.
• Trained and mentored staff on emergency response techniques and customer service standards.
• Developed and implemented schedules to optimize lifeguard coverage during peak hours.
• Conducted regular inspections of pool facilities to maintain compliance with health regulations.
• Resolved conflicts among staff and patrons, ensuring a safe and enjoyable environment for all visitors.
• This job a prime example of my ability to progress within a company while highlighting my management abilities and comprehension skills.