Courtney Ross
Highland
Summary
Experienced professional with over 7 years of expertise in educational leadership and growth. Skilled in creating strategic visions to drive team performance and achieve student and staff success, as well as effective classroom management. Demonstrates a visionary approach to enhancing staff development through innovative methods and collaborative efforts, resulting in positive outcomes for both internal and external stakeholders. Seeking a transition into a new field where transferable skills can be effectively utilized and expanded upon.
Overview
7
7
years of professional experience
Work History
Quality Assurance Coach
Think Together
02.2024 - 12.2024
- Guide staff in quality curricula for better student outcomes, fostering engagement and participation
- Conduct training to enhance staff performance, aligning goals with student needs and safety
- Trained staff weekly and monthly to meet organizational standards that are not limited to: professional development, policy review, procedures update and expectations and legal compliance statues
- Provided coaching and mentorship to staff, fostering in professional growth and employee performance
- Oversaw payroll management, ensuring accuracy and timeliness
- Investigated and provided recommendations for employee relations cases to resolve workplace concerns effectively
- Developed and implemented disciplinary action plans to promote compliance and foster a productive work environment
- Oversee budget allocation, ensuring program sustainability and effectiveness
- Design assessment tools and coaching techniques, adapting to educational needs
- Maintain communication and document systems for efficient information retrieval
- Drive continuous improvement in program quality, track key performance indicators, and implement targeted strategies for measurable outcomes
- Provide constructive feedback, offer personalized guidance, and create a nurturing environment for educators to excel in their roles
Educational Support Personnel
New Vision Middle School
03.2022 - 02.2024
- Enhance student engagement through innovative learning tools, boosting interactive experiences
- Implement adaptive tech for special needs, achieving measurable academic improvements
- Develop and track intervention programs, leading to significant student outcome enhancements
- Fostered inclusive learning environment, adapting teaching methods to diverse student needs
- Collaborated with faculty to enhance curriculum and student engagement
- Streamlined administrative processes, reducing paperwork by hours weekly
- Mentored struggling students, leading to notable improvements in test scores
- Partnered with teachers to create tailored support programs
- Facilitated parent-teacher communication, enhancing overall student performance and well-being
Site Coordinator
Think Together
08.2018 - 12.2021
- Led after-school programs, boosting student engagement and academic performance
- Implemented data-driven strategies, resulting in measurable improvements in attendance and grades
- Coordinated with teachers and parents to create tailored learning plans
- Fostered a supportive environment, enhancing student success and family involvement in education
- Developed creative curriculum enhancements, introducing STEM activities that sparked student interest
- Launched coding workshops, increasing participation in tech-related subjects
- Mentored at-risk youth, providing guidance and resources
- Established peer tutoring program, improving academic outcomes and building student confidence
- Managed daily operations, ensuring compliance with educational standards
- Maintained accurate records, optimized resource allocation, and streamlined administrative processes
- Spearheaded after-school programs, driving student engagement and academic success
- Implemented data-driven strategies, yielding tangible improvements in attendance and grades
- Trained staff weekly and monthly to meet organizational standards that are not limited to: professional development, policy review, procedures update and expectations and legal compliance statues
- Provided coaching and mentorship to staff, fostering in professional growth and employee performance
- Oversaw payroll management, ensuring accuracy and timeliness
- Oversee budget allocation, ensuring program sustainability and effectiveness
- Design assessment tools and coaching techniques, adapting to educational needs
Interim Quality Assurance Coach
Think Together
07.2021 - 10.2021
- Guide staff in quality curricula for better student outcomes, fostering engagement and participation
- Conduct training to enhance staff performance, aligning goals with student needs and safety
- Trained staff weekly and monthly to meet organizational standards that are not limited to: professional development, policy review, procedures update and expectations and legal compliance statues
- Provided coaching and mentorship to staff, fostering in professional growth and employee performance
- Oversaw payroll management, ensuring accuracy and timeliness
- Investigated and provided recommendations for employee relations cases to resolve workplace concerns effectively
- Developed and implemented disciplinary action plans to promote compliance and foster a productive work environment
- Oversee budget allocation, ensuring program sustainability and effectiveness
- Design assessment tools and coaching techniques, adapting to educational needs
Secretary
H&R Block
12.2017 - 04.2018
- Managed client records and tax documents with precision, ensuring compliance with IRS regulations and streamlining filing processes for improved efficiency
- Coordinated with tax professionals to schedule appointments, optimizing office workflow and enhancing client satisfaction during peak tax season
- Implemented new filing system, reducing document retrieval time and minimizing errors in tax preparation, leading to faster turnaround times
- Assisted clients with tax-related inquiries, providing clear explanations and guidance, resulting in improved customer experience and retention
- Maintained accurate financial records and confidential client information, ensuring data integrity and compliance with privacy regulations
Education
Master of Education - Educational Leadership
Northern Arizona University
Flagstaff, AZ05.2023
Bachelor of Science - Public Administration
Northern Arizona University
Flagstaff, AZ12.2016
Associate of Arts - Business Administration
San Bernardino Valley College
San Bernardino, CA12.2012
Skills
- Team leadership
- Training and mentoring
- Analytical thinking
- Customer relations
- Problem resolution
- Verbal and written communication
- Decision-making
- Strategic visioning
- Operational excellence
Timeline
Quality Assurance Coach
Think Together
02.2024 - 12.2024
Educational Support Personnel
New Vision Middle School
03.2022 - 02.2024
Interim Quality Assurance Coach
Think Together
07.2021 - 10.2021
Site Coordinator
Think Together
08.2018 - 12.2021
Secretary
H&R Block
12.2017 - 04.2018
Bachelor of Science - Public Administration
Northern Arizona University
Associate of Arts - Business Administration
San Bernardino Valley College
Master of Education - Educational Leadership
Northern Arizona University
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