COURTNEY ROUSE
Augusta,GA
Summary
Certified Medical Coder with a strong background as a Process Operator for 9 years, bringing extensive experience in quality control, data accuracy, regulatory compliance, and detailed documentation. Proven ability to follow complex procedures, maintain precise records, and meet productivity standards in fast-paced environments. Highly organized, analytical, and committed to maintaining accuracy and confidentiality. Eager to apply newly obtained coding certification and transferable skills to contribute effectively in an entry-level medical coding position.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Production Operator
Kimberly-Clark
11.2015 - 05.2025
- Documented production information via daily system logs and discussed issues with management.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected final products for defects and flaws using proper QA procedures.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Prepared reports and technical documentation of day-to-day production processes.
- Met production targets and tight deadlines by collaborating closely with team members.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Customer Service Representative
Sitel
Augusta, Ga
01.2013 - 10.2013
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Academy of Richmond
Augusta, GASkills
- Records management
- Data security procedures
- CPT coding
- Revenue cycle management
- Medical terminology
- Coding error resolution
- Patient data compilation
- Critical thinking
- Medical claims coding
- Anatomy and physiology
- Data entry and management
Certification
AAPC CPC-A
Timeline
Production Operator
Kimberly-Clark
11.2015 - 05.2025
Customer Service Representative
Sitel
01.2013 - 10.2013
High School Diploma -
Academy of Richmond