Courtney Royer
Berea,KY
Summary
Diligent Veterinary Technician with solid background in providing comprehensive care to animals and supporting veterinarians in clinical settings. Proven track record in assisting with surgeries, administering medications, and conducting diagnostic tests. Demonstrated expertise in client communication and animal behavior management.
Overview
10
10
years of professional experience
Work History
Veterinary Technician
Waco Animal Hospital
06.2022 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Ensured timely response to emergencies by providing immediate triage assessments and administering first aid when needed.
- Maintained a clean and sanitary environment by adhering to strict infection control protocols.
- Educated pet owners on proper animal care practices, contributing to better long-term pet health outcomes.
- Collaborated with veterinarians on treatment plans for patients with chronic conditions, resulting in improved quality of life for pets.
- Improved clinic efficiency by maintaining organized medical records and updating patient information promptly.
- Assisted veterinarians with surgical procedures, ensuring proper anesthesia administration and monitoring vital signs.
- Promoted animal health through vaccination programs, routine examinations, and preventive treatments.
- Collected patient biopsies and blood samples for laboratory analysis.
- Utilize Cornerstone and Excel for data management.
- Management of client billing procedures and payment management.
Kennel Technicial
Steamboat Animal Hopsital
11.2019 - 02.2021
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Kept animals clean and free of contaminants to promote optimal health.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
Veterinary Technician
Bear Creek Animal Hospital
06.2018 - 05.2019
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
Housewares Team Lead
Urban Outfitters
02.2016 - 07.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted new product demonstrations.
Receiptionist / Customer Service Representative
The Nail Forum
09.2015 - 01.2016
- Greet clients and assist them with check-in process.
- Answer phones.
- Schedule appointments.
- Clean salon to meet or exceed Department of Health requirements.
Education
Associate of Arts - Criminology/Sociology
Community College of Aurora
Aurora, COVeterinary Technician - Veterinary Technician
Animal Behavior College
On-line 04-2019
High School Diploma -
Saugus High School
Saugus, CA06-2014
Skills
- Intravenous catheterization
- Medication administration
- Surgical assistance
- Surgical procedures and support
- Customer Service
- Database management using Excel, Cornerstong
Timeline
Veterinary Technician
Waco Animal Hospital
06.2022 - Current
Kennel Technicial
Steamboat Animal Hopsital
11.2019 - 02.2021
Veterinary Technician
Bear Creek Animal Hospital
06.2018 - 05.2019
Housewares Team Lead
Urban Outfitters
02.2016 - 07.2017
Receiptionist / Customer Service Representative
The Nail Forum
09.2015 - 01.2016
Associate of Arts - Criminology/Sociology
Community College of Aurora
Veterinary Technician - Veterinary Technician
Animal Behavior College
High School Diploma -
Saugus High School
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