Courtney Rudy
Wichita Falls
Summary
Detail-oriented Medical Eligibility Specialist with a strong focus on client satisfaction, effective communication, and policy interpretation. Proven ability to enhance eligibility determination processes while ensuring compliance with regulations.
Adept in handling multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Seeking increased responsibilities while assisting and mentoring staff members to ensure policy and procedures are implemented correctly as to give the best service to the people of Texas.
Overview
13
13
years of professional experience
Work History
Medical Eligibility Specialist II
Texas Health and Human Services
Wichita Falls, TX
04.2021 - Current
- Evaluate client eligibility for various health and human services programs.
- Enhance client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provide exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Evaluate financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Communicate with people from various cultures and backgrounds on application process.
- Implement quality control measures to ensure accuracy in case processing and documentation.
- Reduce errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Ensure compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Improve team morale and productivity with regular team-building activities and open communication channels.
Probation Officer
Wichita County Probation Office
Wichita Falls, TX
05.2016 - 04.2020
- Conducted regular assessments of probationers to evaluate compliance with court-ordered conditions.
- Developed individualized supervision plans to address specific needs and risk factors of probationers.
- Monitored probationer progress through consistent reporting and documentation of behavior and compliance status.
- Implemented risk assessment tools to enhance decision-making processes regarding supervision levels and interventions.
- Maintained compliance with all legal statutes, policies, and procedures.
- Wrote progress reports and testified under oath at court hearings.
- Conducted thorough pre-sentence investigations and prepared detailed reports for the courts, aiding informed decision making.
Watch Specialist/Retail Sales Associate
Dillard's Department Store
Wichita Falls, TX
10.2012 - 05.2015
- Provided expert knowledge on luxury watch brands and features to enhance customer experience.
- Managed inventory of watch collections, ensuring accurate stock levels and presentation standards.
- Conducted repairs and maintenance on various watch models, enhancing product longevity and customer satisfaction.
- Trained junior staff on watch specifications, sales techniques, and customer service best practices.
- Developed promotional displays for new watch arrivals, increasing visibility and driving sales engagement.
- Exceeded sales targets consistently by implementing effective strategies tailored to individual customers and leveraging a deep understanding of market trends.
Education
Bachelor of Science - Criminal Justice
Midwestern State University
Wichita Falls, TX12-2015
Skills
- Data entry
- Effective communication skills
- Interviewing
- Policy interpretation
- De-escalation techniques and conflict resolution
- Assisting colleagues with work-related inquiries and issues
Timeline
Medical Eligibility Specialist II
Texas Health and Human Services
04.2021 - Current
Probation Officer
Wichita County Probation Office
05.2016 - 04.2020
Watch Specialist/Retail Sales Associate
Dillard's Department Store
10.2012 - 05.2015
Bachelor of Science - Criminal Justice
Midwestern State University