CHASTITY THOMAS
Oberlin,Ohio
Summary
Dedicated Eligibility Referral Specialist II with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Passion for helping people receive benefits that will give them opportunity to better their lives.
Overview
21
21
years of professional experience
Work History
Eligibility Referral Specialist II
Lorain County Job And Family Services
03.2019 - Current
- Conducted interactive interviews with public assistance clients and processes applications to determine initial and ongoing eligibility for public assistance programs.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for clients.
- Verified insurance benefits and eligibility for procedures before referring clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Conducted regular audits of referral records to maintain compliance with industry regulations and company standards.
- Conducts investigations of possible fraud by exploring inconsistencies in past and present reported information.
- Attends meetings, State Hearings, conferences and training sessions.
Regulatory Affairs Specialist IV
INVACARE
01.2012 - 01.2018
- Conducted quality assurance and compliance with applicable regulatory requirements including internal reviews and data analysis
- Ensured accuracy of MDR submissions
- Performed quality assurance for content review of reporting ability decisions to ensure accuracy
- Communicated with providers and end users to gather information to complete records and product malfunctions
- Participated in quality checks to ensure areas were fully prepared for audits and FDA inspections
- Prepared device history records (DHR's)
- Managed the quality mailbox
- Reviewed every email and processed in a timely manner
- Reviewed product orders to make ensure accuracy
- Investigated returned products.
Team Lead-Customer Service Representative
TELETECH HOLDINGS INC.
01.2009 - 01.2012
- Assisted customers with cell phone payments
- Processed changes to customer cellphone accounts
- Provided technical support for cellphones
- Listened and evaluated phone calls made by team members
- Provided feedback to team members for improvement when needed.
Medical Secretary
NORTH OHIO HEART | OHIO MEDICAL GROUP
01.2004 - 01.2009
- Performed administrative office work to support the Ohio Medical Group practice within the company
- Supported group staff of 5 doctors, 10 nurses and 3 technicians other members
- Answered incoming and outgoing phone calls
- Scheduled testing and appointments for patients
- Collected co-pays managed cash
- Coordinated daily doctor schedules
- Checked insurance eligibility for patients
- Processed referrals to insurance companies for approval
- Trained in billing and coding CPT and ICD9
- Called in prescriptions to pharmacies in a timely manner
- Checked and distributed the mail.
Education
Coursework - Medical Billing and Coding
Ross Medical Education Center
Elyria, OHCertified Medical Assistant -
Lorain County JVS/Adult Career Center
Oberlin, OHDiploma -
Oberlin High School
Oberlin, OHSkills
- Insurance Verification
- Data entry proficiency
- Database Management
- Medical terminology knowledge
- Google Suite Proficiency
- Patient confidentiality
- Multi-line telephone operation
- Follow-up skills
- Record preparation
- Organizational abilities
- Medical Terminology
- Scheduling Software
- Notetaking and documentation
- HIPAA Regulations
- Caseload Management
- Patient Scheduling
- Accurate Documentation
- Customer Service
- Insurance Authorizations
- Problem-Solving
- Organization and Time Management
- EHR Software
- HIPAA Compliance
- Relationship Building
- Office Coordination
- Electronic Recordkeeping
- Data Entry
- Computer Proficiency
- Critical Thinking
- Reliability
- Multitasking Abilities
- Active Listening
- Self Motivation
- Documentation Review
- Professionalism
- Time management abilities
- Data Entry Software
Timeline
Eligibility Referral Specialist II
Lorain County Job And Family Services
03.2019 - Current
Regulatory Affairs Specialist IV
INVACARE
01.2012 - 01.2018
Team Lead-Customer Service Representative
TELETECH HOLDINGS INC.
01.2009 - 01.2012
Medical Secretary
NORTH OHIO HEART | OHIO MEDICAL GROUP
01.2004 - 01.2009
Coursework - Medical Billing and Coding
Ross Medical Education Center
Certified Medical Assistant -
Lorain County JVS/Adult Career Center
Diploma -
Oberlin High School
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