Stephanie Seymoure
Louisville,Ohio
Summary
Dynamic Eligibility Referral Specialist II with Stark County Commissioners, adept at ensuring compliance and accuracy in Medicaid eligibility assessments. Recognized for exceptional communication and organizational skills, effectively managing diverse client inquiries and maintaining meticulous records. Proven ability to adapt to changing regulations while delivering timely assistance and fostering strong community partnerships.
Overview
19
19
years of professional experience
Work History
Eligibility Referral Specialist II
Stark County Commissioners
Canton, OH
04.2010 - Current
- Assessed initial and ongoing eligibility for diverse county assistance programs under Stark County Job and Family Services' jurisdiction based on assignment.
- Ensured compliance with ORC codes to uphold regulatory standards.
- Conducts interviews to assess eligibility for various state and county programs.
- Evaluated and redetermined Medicaid eligibility in compliance with regulatory requirements.
- Reviewed and processed verification forms and applications submitted through multiple electronic channels.
- Answered incoming phone calls, voicemails, emails, alerts, and referrals to provide timely assistance. Assisted walk-in customers by addressing inquiries and directing them appropriately. Maintained organized communication channels to support daily operations.
- Ensured security and verification of all information impacting eligibility.
- Facilitated preparation and attendance at state hearings to ensure compliance with legal requirements.
- Conducted comprehensive resource assessments for long-term care Medicaid applicants.
- Facilitated timely and accurate information dissemination to state entities, community partners, skilled care facilities, and consumers.
Accounts Receivable Clerk
Public Salt Company
Canton, OH
08.2007 - 04.2010
- Executed accurate processing of customer invoices to facilitate timely payments.
- Resolved accounts receivable discrepancies to ensure financial accuracy.
- Implemented accounting software to efficiently track and manage outstanding balances.
- Facilitated effective communication with clients regarding payment terms and status updates.
- Facilitated monthly product inventory management processes.
- Executed daily bank deposit preparation and credit card reconciliation reporting.
- Audited monthly ledgers from all drive-thru locations to ensure accuracy and compliance.
- Determined monthly rent payments for drive-thru locations using account ledgers.
- Managed accurate record-keeping for monthly drive-thru ledgers, profits, and lottery sales.
- Facilitated weekly discussions with drive-thru owners regarding ledger management, order processing, and payment timelines.
Education
Bachelor of Science - English
University of Akron
Akron, OH05.2004
Skills
Excellent verbal and written communication
Attention to detail
Maintains clear and accurate records
Strong organizational skills
Ability to work independently or as part of a team
Excellent time management
Ability to work in numerous computer programs, both Office and state specific software, simultaneously and maintain boundaries as required by state and federal regulations
Easily adapts to ever changing environments, expectations and policies
Timeline
Eligibility Referral Specialist II
Stark County Commissioners
04.2010 - Current
Accounts Receivable Clerk
Public Salt Company
08.2007 - 04.2010
Bachelor of Science - English
University of Akron