Jaclyn Haren
AKRON,OH
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Eligibility Referral Specialist II
Stark County Job And Family Services
04.2013 - Current
- Per Shared Services System, complete interviews and process between 20 and 25 cases per day to determine eligibility for public assistance programs using Federal, State, and County programs and regulations.
- Management of personal caseload includes correspondences, reported changes in timely fashion to meet federal standards, receive and investigate complaints.
- Demonstrate skills: analytical, design (creative solutions), problem solving, technical, quality customer service, interpersonal, oral communication, adaptability, dependability, initiative, and innovation.
- Frequent use of computer programs such as word, excel, outlook.
- EDMS (electronic filing system), compass appointments (electronic appointment system), OIES (State programs to determine eligibility).
- Resolve discrepancies with client applications to verify eligibility.
- Communicate with people from various cultures and backgrounds on application process.
- Process and certify documents for accuracy and compliance with government regulations.
- Follow guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assist clients with accurate eligibility forms, applications and document completion.
- Interview applicants and explain scope of different available benefits.
Risk Management Analyst
GE Capital, Financial Services Division GE
07.2007 - 04.2013
- Managed 75 to 100 Customer Request per day.
- Processed credit applications.
- Assessed and evaluated credit accounts and applications using business practices, government compliance, PCI compliance and fraud strategies.
- Facilitated identity theft prevention to victims.
- Assisted client loss prevention specialist to apprehend or avoid fraud at store level.
- Facilitated or improved processes through team projects or brainstorming sessions.
- Monitored industry, technological and economic developments to stay current on potential risks.
- Helped new hirers transition with training, best practice, and side by sides.
- Completed statistical reviews to uncover trends, patterns and variations.
Education
Associate of Applied Science - Business Administration: Financial
Eastern Gateway Community College
Steubenville, Ohio01.2025
Bachelor of Arts - English Language and Literature
Kent State University
Kent, Ohio12.2012
High School Diploma - undefined
Norton High School, College Prep
Norton, Ohio1996
Skills
- Administrative Support
- Data Entry
- Public Assistance Programs
- Customer Feedback
- Eligibility Requirements
- Applicant Support and Service
- Customer Interaction
- Team Meetings
- Active Listening and Communication
- Confidential Records Management
- Timely Processing
- Paperwork and Documentation
Timeline
Eligibility Referral Specialist II
Stark County Job And Family Services
04.2013 - Current
Risk Management Analyst
GE Capital, Financial Services Division GE
07.2007 - 04.2013
Associate of Applied Science - Business Administration: Financial
Eastern Gateway Community College
Bachelor of Arts - English Language and Literature
Kent State University
High School Diploma - undefined
Norton High School, College Prep
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