Courtney Rumbaugh
Falls City,NE
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
Work History
Shift Manager
Sonic Drive In
Falls City, Nebraska
02.2017 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
High School Diploma -
Falls City Senior High School
Falls City, NE05.2021
Skills
- Technical Proficiency
- Coaching and Mentoring
- Cash Handling
- Managing Operations and Efficiency
- Delegating Work
- Payment Processing
- Opening and Closing Procedures
Timeline
Shift Manager
Sonic Drive In
02.2017 - Current
High School Diploma -
Falls City Senior High School
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